Two factor authentication (2FA) is the most secure way to manage account access and prevent the risk of unauthorized users logging into the account.
However, sometimes users encounter issues when trying to use authenticator apps on their smartphones or logging in to their account with 2FA enabled.
Here are some common problems, and their solutions:
There is a basic rule about 2FA access: same device, same app.
Ensure that the authenticator app associated with the Deel account is being used.
If 2FA is set up with one app (such as Authy), the code will not be visible in a different app (such as Google Authenticator), even if the same device is used.
Similarly, make sure to use the same phone that is associated with the Deel account.
If 2FA is set up with one device (such as a work-issued iPhone), the code will not appear on a different device (such as a personal iPhone), even though both are iPhones.
Furthermore, the code will not be visible if the same authenticator app is used on different devices.
Authenticator app 2FA codes are time-sensitive, often indicated by a countdown that is visible in the authentication app.
Wait for a new code to appear, then enter that one immediately.
The time on the phone should be correctly synced with the official time. The codes generated by the authenticator app depend on the device having the correct date and time, and the codes may not work if the time is out of sync.
Manually entered time settings and offline devices will eventually slip out of sync.
There are different ways to sync the smartphone clock depending on the device brand and model.
iPhones: Select Settings > General > Date and Time and change the settings from Manual to Automatic. If it is already set to Automatic, toggle it off and on to re-sync the app.
Android Devices (using Google Authenticator): Select Settings>Time Correction and click Sync Now. If using a different authenticator app on the Android device, go to the device's date and time settings and make sure to use a network-provided time.
If the email for a one-time password is not found in the regular inbox, please check all other folders, including junk or spam folders.
Certain apps automatically categorize emails, so checking in the Archive and Trash folders is also recommended.
Additionally, some companies may block unknown external emails as a security measure, especially if using a work email account.
It is advisable to consult the company's email administrator, typically in the IT department, to inquire about any such blocks
If multiple login attempts with incorrect credentials have been made, the user account may be temporarily locked.
It is recommended to wait a few minutes and then attempt to log in again.
If access to a locked account remains unavailable even after waiting, scheduling a live video call with Deel Support for assistance in regaining access is available.
If help is still needed, schedule a live video call with Deel Support to receive further assistance in accessing the account.
It is possible to always contact us 24/7 and we’ll be happy to assist!