{"article":{"id":25576798203153,"url":"https://letsdeel.zendesk.com/api/v2/help_center/en-gb/articles/25576798203153.json","html_url":"https://help.letsdeel.com/hc/en-gb/articles/25576798203153-I-can-t-login-to-my-account-what-should-I-do","author_id":4746157559313,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":4407737537937,"created_at":"2024-06-02T07:59:39Z","updated_at":"2026-08-27T13:58:38Z","name":"I can't login to my account - what should I do?","title":"I can't login to my account - what should I do?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-08-27T13:58:38Z","user_segment_id":null,"permission_group_id":4402762096145,"content_tag_ids":[],"label_names":[],"body":"

This article explains how Deel users can restore access to their account if they can't log in.

Try the Deel AI Chat first

Most login and 2FA issues can be resolved instantly using the Deel AI Chat. This is the fastest way to regain access without waiting for support staff.

To use the AI Chat

Look for the chat icon in the lower-right corner of the Deel login page. Describe your login or 2FA issue, and the AI will guide you through recovery options. If the AI cannot resolve your issue after a few interactions, it will offer to connect you with a support agent.

 

Identity verification

If the AI Chat cannot resolve your issue, you may request an instant video call with a support agent. After you are verified, we aim to resolve your login issue within minutes.

For security reasons, you will have to complete a brief verification process with us on the call so we can confirm your identity and the login issue.

The live video call option is limited to account access and login issues only. If it is concerning any other topic, we will transfer your query to the appropriate team.

If you prefer written communication you can also send us an email, but this could take a bit longer than a live video call with a representative. You will still need to complete a brief verification confirmation, but once we can confirm your identity we will work to resolve your issue quickly. 

If the problem cannot be resolved immediately, we will escalate to our internal teams and still try to restore your access within the same business day.

 

Common reasons for login issues

[ACCORDION] I forgot my password\n

If you forgot your password or wish to change it, we have set up a fast and secure method to reset your account password.

To reset your password, you will need to enter the email address you originally used to sign up on Deel.

 

[ACCORDION] I forgot my email\n

If you forgot your Deel account email address, you will need to contact Deel support for help. Our support agents are available 24/7 to assist you.

Once we verify your identity, our support agents will email you a verification code allowing you to update the email address on your account. 

 

[ACCORDION] I'm having 2FA (2 Factor Authentication) issues\n

2FA via an authenticator app gives your Deel account the highest level of security. An authenticator app will generate a unique code every 30 seconds.

However, sometimes users encounter issues when using authenticator apps on their smartphones or when logging in to their account with 2FA enabled.

For more details on common 2FA problems and how to troubleshoot them, please see: How To Troubleshoot Issues With Two Factor Authentication (2FA)

 

[/ACCORDION]

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