{"article":{"id":4420302814353,"url":"https://letsdeel.zendesk.com/api/v2/help_center/en-gb/articles/4420302814353.json","html_url":"https://help.letsdeel.com/hc/en-gb/articles/4420302814353-How-to-Contact-Deel-for-Customer-Support","author_id":389982839318,"comments_disabled":false,"draft":false,"promoted":false,"position":6,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":4412716934545,"created_at":"2022-02-09T00:43:35Z","updated_at":"2026-08-07T13:21:50Z","name":"How to Contact Deel for Customer Support","title":"How to Contact Deel for Customer Support","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-08-07T13:21:50Z","user_segment_id":null,"permission_group_id":4402762096145,"content_tag_ids":[],"label_names":[],"body":"<p>Deel Speed is one of our key values at Deel. We pride ourselves on being proactive and quick to respond.</p><p> </p><h2 id=\"h_01KTYA2K7SKYKR3CY73F0Z3JEX\">Already have a Deel account? </h2><p><a href=\"https://app.deel.com/login\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Log in here.</a> Once logged in, you’ll have access to multiple support options directly from your Deel Communication Center and can start a new chat.</p><p><strong>To open a chat in the Communication Center:</strong></p><ol>\n<li>\n<a href=\"https://app.deel.com/login\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"><span class=\"wysiwyg-underline\">Log in</span></a> to the Deel platform and open the Deel Home dashboard.</li>\n<li>Click the Help icon (?) in the top-right corner.<br><img src=\"https://cdn.dev.sammylabs.com/00af2909-a09d-4972-b15f-6d13e7185acc/53ada331-fd2e-4bd5-96bc-1bf4e6a16622/1/action_ss_50b5f0cf-c3ef-43a2-bd0c-ac125a731c87.png\">\n</li>\n<li>In the Help menu, under <strong>Contact us</strong>, select <a href=\"https://app.deel.com/help/overview\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"><strong><span class=\"wysiwyg-underline\">Communication Center</span></strong></a>.<br><img src=\"https://cdn.dev.sammylabs.com/00af2909-a09d-4972-b15f-6d13e7185acc/53ada331-fd2e-4bd5-96bc-1bf4e6a16622/2/action_ss_1d53a854-3d6d-49ea-8dec-5e6ddd528f6e.png\">\n</li>\n<li>In the Communication Center, confirm that the <strong>Ask AI anything</strong> input field appears in the main panel.<br><img src=\"https://cdn.dev.sammylabs.com/00af2909-a09d-4972-b15f-6d13e7185acc/53ada331-fd2e-4bd5-96bc-1bf4e6a16622/3/done_ss_6cf33f34-02db-403d-992c-8de819e67071.png\">\n</li>\n<li>Type your question in the <strong>Ask AI anything</strong> field to begin a chat. If an existing chat opens instead, select <strong>+ New</strong> at the bottom of the left sidebar, then confirm that the <strong>Ask AI anything</strong> field is displayed.</li>\n</ol><p> </p><blockquote><p><strong>Note for Clients</strong>: Please note that cases initiated internally by Deel teams or your CSM on your behalf will not automatically appear in your customer portal. To ensure full visibility and tracking, simply log in and <a href=\"https://app.deel.com/help/messages\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"><span class=\"wysiwyg-underline\">start a new chat</span></a> or follow the steps above.</p></blockquote><p> </p><h2 id=\"h_01KTYA2K80MG4K4BDNC2F2D7ZZ\">Can’t access your account? </h2><p>You can still contact us via this <a href=\"https://app.deel.com/contact-support\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">link</a>.</p><p> </p><h2 id=\"h_01KTYA2K8175B79FNQ7K8RGKCN\">New to Deel? </h2><p>If you don’t have an account yet, you can <a href=\"https://app.deel.com/signup\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Sign up here</a> or<a href=\"https://www.deel.com/request-a-demo/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"> request a demo</a> with our Sales team. We’d love to help you get started!</p>","user_segment_ids":[]}}