Are you having trouble verifying your Contractor account?

Our verification process through Veriff is quite straightforward and efficient, but we know that in some instances you may run into challenges.

Usually this could be the result of two specific cases:

  • Your Selfie and/or ID wasn't accepted Veriff

  • You were verified by Veriff but you still have "Beneficial Shareholders" pending verification

Below you can find the explanation for both situations and how to proceed with the verification.

Selfie and/or ID not accepted by Veriff

If you tried the process without success, you can reach out to our Compliance team for manual verification.

Here is what you need to do:

  • Take a photo of the front and back of your Government Issued ID (Passport, Driver's license, etc.)

  • Take a selfie holding your ID next to you

  • Email us both photos to

  • Our team will review it manually and update you via email

The photo quality and details of your ID are important, so have in mind the following:

  • The photo is clearly visible and shows the entire ID (not blurred or covered by objects/hand)

  • We don't accept photos of your computer screen, so you need to take a photo of your ID

  • The document is not expired

  • The document is a valid Government Issued ID (we don't accept non-governmental forms of ID)

  • When submitting your selfie, make sure that you're holding the ID

Account verified by Veriff but still showing as unverified

This is mostly like because you still have 'Beneficial Shareholders' pending to be verified.

If you have input a second or third beneficial shareholder on your entity account type, we will need to verify them first before we can fully verify your account.

Here is what you need to do to verify your Beneficial Shareholders:

  • Go to the 'Verification' tab on your 'Settings'

  • Click the 'Verify' button next to the text 'Requires Verification'

  • Upload their Government Issued ID

Once submitted, our compliance team will review and complete the verification process for your beneficial shareholder.

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