Making an off-cycle payment for a full-time employee is possible, but you will need to contact us for assistance.
This article explains how Deel clients can submit an off-cycle payment request for their EOR employees.
In this article:
How to request an off-cycle payment as a client
Why off-cycle payments are approved
Reasons why Deel might decline an off-cycle payment
How to request an off-cycle payment as a client
You can request an off-cycle payment to an EOR employee by starting a live chat with a support agent, or reaching out to your designated Customer Success Manager.
All requests for an off-cycle payment are carefully reviewed, and approved on a case-by-case basis.
You will receive confirmation of an off-cycle payment within 2 business days if your request is approved.
Why an off-cycle EOR payment may be approved
Deel issues off-cycle payments for three main reasons:
✅ Client request - Deel reserves the right to use our best judgment whether the payment should be paid with a special off-cycle payment, or added until the next regular payroll cycle.
✅ Compliance - In many countries where we manage EOR employees, certain payments (like terminations) must be paid out within a certain, urgent timeframe. These final payments need to be paid as a special off-cycle payment to make sure Deel is in compliance with local regulations.
✅ Potential errors or mistakes- Mistakes happen. It is possible that a client makes a human error using the Deel platform; or that a Deel team member makes a mistake processing payroll. In some rare instances, a technical error could impact our payroll.
In any of these cases, Deel may use an off-cycle payment as a tool to course correct for our clients and issue an instant payment to the employee.
Top reasons for declining off-cycle payment request
❌ The payment can be issued during the next payroll cycle without significant impact to the client or the employee:
- If the payout can be included in the following, regularly-scheduled payment cycle, we will take this into consideration when reviewing the request
❌ The cut-off dates for adjustments was missed
- If the client misses the cut-off date for adding contract adjustments, then the adjustment should be paid to the employee in the following regular cycle. Clients may issue adjustments like bonuses, expenses, and allowances for full-time employees
❌ Early regular salary payment
- If an EOR employee starts mid-month during their first month of employment, Deel will automatically pay the employee their first salary from the start date, plus any additional days accrued.
- For this reason, the regular cycle salary might be higher in the very first payroll. In these cases, we won’t issue off-cycle payments.
FAQs
[ACCORDION] Why did my off-cycle payment request get rejected?
There are many possible reasons why a request for an off-cycle employee payment is rejected.
Some common reasons are that the payment you're requesting can be issued on the next regular cycle without significant impact to you or the employee ; you missed the cut-off date for adding adjustments for the current cycle ; or because it's a request for a new employee who started mid-month
We also ensure that all requested off-cycle payments are fully compliant, so it is possible that the request is not legally compliant.
[ACCORDION] Will I know why an amendment request was rejected by Deel?
Yes. If we reject an off-cycle payment request, we will send you an email clearly explaining the reason for the rejection.
[ACCORDION] What if an off-cycle payment affects payroll?
If you request an off-cycle payment that affects payroll or invoices after the cut-off date, it will be reflected in the next pay cycle.
[ACCORDION] How will an off-cycle payment appear in the invoices?
If we approve an off-cycle payment, we will simultaneously issue an off-cycle invoice. You will receive a notification about this and be able to access it by selecting the Payments tab on your home page, and clicking Invoices.
[ACCORDION] Will the employees know if something has been paid as an off-cycle?
During an off-cycle payment, Deel will issue off-cycle payslips for the employee.
These payslips can be provided instantly to the employee in some countries, but in some countries the payslip may only be delivered on the next regular cycle.