This guide explains how clients with EOR Employees and Direct Employees can connect their HiBob directory to Deel. The integration is a one-way sync from HiBob into Deel.
If you have Global Payroll direct employees, you can check the dedicated article.
In this article
- Before you begin
- Step 1. Connect to Hibob
- Step 2. Enable the plug-ins
- Frequently asked questions (FAQs)
Before you begin
To complete the steps in this article:
- The client must have already configured the Hibob permissions
- The client must have already set up
- The client must have an admin role in both Deel and Hibob
- In Deel, the user configuring the integration must be an Org Admin, IT Developer Admin, or Integrations Admin-People
Step 1. Connect to HiBob
1. Go to More > Apps > Hibob.
2. On the Hibob page, click Connect Hibob.
3. In the Hibob credentials step, enter the ID and Token that you retrieved when configuring the Hibob permissions, then click Continue.
4. In the Notification settings step, enter the details of the person receiving notifications for the integration, then click Complete setup.
When the connection is complete, the client is redirected to the integration page where they can start enabling the individual plug-ins.
Step 2. Enable the plug-ins
When enabling plug-ins, remember that each of them requires specific permissions to be assigned to the Hibob service user to work.
Global Payroll - employee data sync
This plugin will allow clients to see which group members managed in Deel have a corresponding HiBob profile. Finding matching profiles in Hibob is the first step to configuring your integration because data is synced only for matched profiles:
Global Payroll - Time Off
This plugin makes HiBob the source of worker time-off reporting when using Deel.
Authentication via User Service ID and Token is required to use the time-off plugin. Please note that this feature is not available to customers who have authenticated via API Key. If authenticated via API Key, re-authenticate by clicking the More button on the top right of the integration, then selecting the Re-Authenticate option.
Once configured, direct employees on the team will enter time off into HiBob instead of Deel. This will apply only to employees linked to a HiBob profile, which can be confirmed via the 'people sync' plugin.
Each Deel time-off type needs to be matched with at least one time-off type from the HRIS to complete the plugin setup.
All relevant information on how to manage time-off within HiBob here.
Frequently asked questions (FAQs)
[ACCORDION] How can a match between Hibob and Deel user profiles be done?
Matching Deel and HiBob users is a critical step for the integration because data is synced only for matched profiles. The integration matches profiles by checking the user's email address. If the email provided in Deel matches a HiBob profile's email, the two users are linked.
If any users in Deel cannot be located in HiBob, it is usually because a matching profile cannot be found in HiBob. To resolve this issue, ensure that all users in Deel have a corresponding user profile in HiBob, with the same email address stored in Deel.
[ACCORDION] How often will the integration sync?
The integration will sync daily, at 12 noon GMT.
[ACCORDION] Does the integration sync balances?
No, the integration does not sync or reconcile balances.
[ACCORDION] Why are there discrepancies in balances between the two systems?
Discrepancies can arise if the total allowance in the HRIS system differs from that in Deel. To resolve this, ensure that the HRIS policy is aligned with Deel's. If alignment isn't possible, contact assigned Customer Success Manager (CSM) to discuss adjusting Deel’s contracts to better fit the company's policy where feasible.
[ACCORDION] Why are the total allowances not the same in both systems?
The HRIS system may have PTO policies that differ from those in Deel, potentially leading to variations in accrual logic. As Deel cannot automatically align external systems to our policies, any necessary adjustments must be made manually to ensure consistency.
[ACCORDION] How data sync errors resolved?
[ACCORDION] Does the HiBob integration sync salary changes of EOR employees from HiBob into Deel?
No, the HiBob integration does not sync salary changes of EOR employees from HiBob into Deel.