This article explains how Global Payroll clients can review and approve payroll packages via the Payroll Support Communications Center. 

Deel allows you to review your payroll package and either approve or report issues to your Payroll Manager (PRM) directly. If rejecting a payroll package, you can provide feedback on payroll deliverables, and communicate requests for changes. PRMs will revise and submit a new payroll package addressing any changes needed. You may review and provide feedback via the Communications Center until you have a payroll package that you approve of. 

 

In this article: 

Review and Approve Payroll Packages
Report issues with a Payroll Package
Review and Respond to Open Payroll Support Requests
Review and Approve a Re-Submit Payroll Package
Emails & Notifications for Payroll Support

 

Review and Approve Payroll Packages 

If there aren’t any issues with a payroll package, you may approve it via Global Payroll.

✅ Step 1 – Go to Global Payroll. Open an entity with "Awaiting Approval" status

Select Payroll Tab

 

✅ Step 2 – Review documentation and select Approve Payroll.

You can download and review both the G2N Report and Payslips from the Payroll Documents section before clicking approve. 

Each document is available as a CSV that you can download as a .zip file. 

Select Approve Payroll to approve the package. 

Report issues with a Payroll Package

If there is an issue with payroll, you can create a Payroll Support Request two different ways. You can opt to Report Issues on the Payroll Cycle or Open a Request via Payroll support.
Either method will create a ticket in the Payroll Support Communications Center where your PRM can review the issues and provide assistance.  

[ACCORDION]- Open a Request by Reporting Issues on Payroll Cycle 

✅ Step 1 – Go to your entity’s Payroll Tab

Open Global Payroll 

Select an Entity with Payroll Package Status: Pending Approval

 

Select Payroll Tab 

 

✅ Step 2 – Select Report Issues

 

✅ Step 3 – Reject Payroll Package and/or Add Issues

 

Check in the box to Reject Payroll Package overall and/or Add issues (support request tickets) for the payroll package. 

 

Each issue you add here will become a Payroll Support Request.

 

✅ Step 4 – Fill the required fields for the request. Select Add Issue.

 

 

All of the issues you've added will be listed in on the Report Payroll Issues screen. You can continue to Add Issues as needed, or Edit Issues that you have created.

 

Selecting Edit Issue will allow you to Delete the entry or update the details provided.  

 

 

✅ Step 5 – Select Submit Issues 

 

Once you have entered the necessary information to Report Payroll Issues, Select Submit. 

 

 

You will receive confirmation that the payroll package issues and/or rejection has been submit

 

 

✅ Step 6 – Review Reported Issues

If there are Reported Issues, this will be displayed under Payroll Package. You can select View Issues to review details. 

 

Your Payroll manager will be automatically alerted to any rejected payroll packages and receive a Payroll Support Request in the Communications Center to address any issues added to the Report Payroll Issues screen. 

Note: If you checked the box to reject the payroll package, the status will update to "Rejected".

 

[ACCORDION]- Open a Request via Payroll Support 

✅ Step 1 – Go to Payroll Support

 

Open Global Payroll. Select your Entity > Reports Tab

 

Select Payroll Support 

 

 

✅ Step 2 – Select Submit Request to create a new ticket 

 

 

✅ Step 3 – Fill the required fields for the request. Select Submit Request.

 

 

Select Submit Request to create a ticket. 

Note: If you toggled Submit More Requests, a new request will open after you select to submit.

 

Your Payroll Support Requests are be logged in the Communications Center and will be available to review at any time under Payroll Support. 

[/ACCORDION]

Review and Respond to Open Payroll Support Requests

Once submitted, all Payroll Requests can be accessed via Payroll Support.

Communicate with your PRM via Payroll Support to work on the issues and resolve them. Once the issues have been addressed, your PRM will submit an updated payroll package for your approval. 

 

✅ Step 1 – Go to Payroll Support

Go to Global Payroll  

Select your Entity > Reports Tab

 

Select Payroll Support

 

 

✅ Step 2 – Access your Messages and Request Details 

 

[ACCORDION]- Message & Request Details 

[/ACCORDION]

 

Review and Approve a Re-Submit Payroll Package

After your PRM reviews the rejected package and your Payroll Support Request, they will resolve the issue and re-submit payroll for your approval. The re-submit payroll package will return to a Pending Approval status.

 

✅ Step 1 – Go to Global Payroll. Open entity with "Pending Approval" status

Select Payroll Tab.

 

✅ Step 2 – Select Approve Payroll

If the payroll package is ready to submit for payment, select "Approve Payroll".

Select Approve Payroll again to confirm and submit. 

If there are issues with the updated package, you may select "Report Issues" again to reject it and request another correction. Repeat this process until you have a payroll package that you approve for payment.  

 

Emails & Notifications for Payroll Support

You will receive notifications within the Deel platform as well as via email when their Payroll Support Requests are updated. These prompts are here to keep you in the loop and ensure messages are responded to in a timely manner. 

- Notification via Deel App 

Select the Bell Icon to view Request Notification in Deel App. 

Click View Request to navigate to the latest request update.

 

- Notification via Email 

Click View Request to navigate to latest request update in the Comms Center.