Starting January 30th, 2025, Deel no longer requires deposits for Global Payroll, as this feature has been deprecated.
This article explains how clients can manage their Global Payroll deposit refunds and in which scenarios they may be eligible.
In this Article
Global Payroll Deposit Refunds
Video Walkthrough
Global Payroll Deposit Refunds
In the event of entity headcount decrease, entity closing, exception requests for contract changes, termination of services with Deel, and/or internal errors, clients may be entitled to a refund on their unused deposit funds.
There are two methods available for receiving refunds: Funds can be returned to a bank account (preset as a refund method) or clients can opt to leave refunds on their Deel balance.
Any funds left in the client’s Deel Balance can be used to aid in funding other payroll cycles. Clients can review their current balance at any time by navigating to Organization Settings > Billing & Deposits.
Select the Global Payroll tab to see the amounts listed in the currency that will be used to pay employees.
Please note that all deposits are returned in the currency of the original invoice. You must add at least one refund method to your organization to receive your refund.
Video Walkthrough
How to Add a Refund Method
✅ Step 1 - Go to Organization Settings
✅ Step 2 - Select Billing & Payments
Click View to manage your payment methods and billing preferences.
✅ Step 3 - Click Refund Method
✅ Step 4 - Select Add Refund Method
You have two methods to receive refunds:
- Select Add Bank Account if you wish for the deposit refund to be credited into a bank account.
- Leaving the funds on your Deel balance (Deel Balance can be used to aid in funding future payroll cycles or returned to a bank account at any time)
Note: Setting Leave Refunds On Deel as your preferred organization-level refund method will automatically apply to all contracts that have a deposit, regardless of worker type.
Complete all required fields and select Add.
Your refund method details have been added to your profile and you are ready to receive refunds.
✅ Step 5 - Confirm currency
The funds on your balance must be in the same currency that you use for payments to be used for future payments. Please choose a currency that you make payments with, as your selected refund currency.
You can choose the currency that you wish the deposit refund to be converted to before we post the funds on your balance. But once the refund arrives on your balance, you cannot exchange the funds again to a different currency.
Frequently Asked Questions
[ACCORDION] When can I receive a refund on deposit funds?
You may be entitled to a refund on their deposit in the event of entity headcount decrease, entity closing, exception requests for contract changes, termination of services with Deel, and/or internal errors. Please reach out to your Account Manager or Deel Support to request a deposit refund.
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