This article outlines the most frequently asked questions about Deel AI.

Deel AI is currently available to:

• Clients
• EOR Employees (Employer of Record)
• Direct Employees (Global Payroll)
• PEO Employees
• Contractors

General Questions

[ACCORDION] What is Deel AI?

Deel AI is an AI assistant integrated into our client-facing Deel app, designed to provide insights on global HR data as well as information specific to your organization. It is accessible to Deel’s clients, EOR employees, direct employees (Global Payroll), PEO employees, and contractors.
Deel AI operates independently from other Deel products, and clients are not obligated to use this tool. Whether or not clients choose to use Deel AI has no effect on the availability or performance of Deel's other products and services.

[ACCORDION] How does Deel AI work?

Deel AI is a language model built on ChatGPT functionality. Deel AI is designed to synthesize information and provide answers to questions, based on data accessed from the Deel's knowledge base. Deel AI provides instant answers to questions related to employment and HR matters. The information provided by Deel AI is pulled from internal and specifically tailored knowledge bases to support user interactions. This includes content differentiation based on user type and user location to ensure we surface the most relevant information.

[ACCORDION] What are the features of Deel AI?

Deel AI is a language model which has the following features:

• Synthesizing information
• Formulating answers to questions about employment and HR matters
• Providing links to related articles.

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Technical Questions

[ACCORDION] What data is used to train Deel AI?

Deel does not conduct AI training for Deel AI, information used for answers is incorporated solely using information retrieval from our proprietary knowledge base and the Deel platform. Conversations and questions asked are used for feedback and to improve our routing. Information about the use of Deel AI may be used in product recommendations.

[ACCORDION] What types of input does Deel AI accept?

Deel AI accepts natural language text.

[ACCORDION] How accurate is Deel AI?

Deel AI is 99% accurate. However, please note that the answers provided by Deel AI are limited to the information accessible on the Deel knowledge base or information of the specific organization.

[ACCORDION] How often is Deel AI updated? 

Deel AI is updated through weekly deployments.

[ACCORDION] What security measures are implemented?

The following security measures are implemented:

• Data authentication
• Role-based access control
• Data segmentation (explicit non-access to other data)
• Guardrails for accuracy and prompt hacking

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Privacy and Ethical Questions

[ACCORDION] Does Deel AI process my personal data?

Deel AI processes information that is pulled from Deels internal and specifically tailored knowledge bases. Personal information is processed by Deel AI only when a user submits a question related to their specific organization. In such cases, Deel AI accesses the Client’s data solely to provide answers based on that data. Importantly, personal data and Client data are never used for training purposes.

[ACCORDION] How is my personal data protected?

Deel is committed to protecting the private information of its Users. As such, Deel implemented technical and organizational measures to ensure the protection of personal data. These measures are outlined in the Deel Trust Center and in our Global Privacy Policy.

[ACCORDION] Who can view my questions or conversations?

Deel employees can review anonymized questions and conversations for quality assurance purposes. A limited number of employees with administrative access, typically Customer Service Managers and members of the Customer Support Team, can identify who asked a particular question. This access is restricted to handling queries related to AI conversations for customer service purposes.

[ACCORDION] Will my questions, prompts, or conversations be used for training?

No, your questions prompts and conversations will not be used for AI training purposes. Such information is only used to fill content gaps and improve the service.

[ACCORDION] Can I request the deletion of my history, specific questions, or prompts?

You can request data deletion by contacting our Data Privacy Team via email at dpo@deel.com.

[ACCORDION] What legal and ethical guidelines are followed in the development of Deel AI? 

Deel AI is developed in full compliance with global data protection laws and the European Union's AI Regulation. We have implemented robust safeguards and guardrails to prevent prompt hacking, which is also strictly prohibited under our Terms of Service. Data is processed solely to enhance our services, and we have comprehensive information security measures in place to protect all data throughout the processing lifecycle.