We ask all our customers to keep not only the manufacturer packaging, but also the shipping packaging that equipment was delivered in.
When we need to arrange a collection for your rented equipment, should it be for repair or at the end of a contract, the equipment must be packed in the packaging it arrived in to avoid any damage in transit.
We understand that keeping boxes for multiple pieces of equipment may be inconvenient, but there are several reasons that we ask our customers to do this:
- The collection process is much smoother, faster and more cost effective.
- Equipment must be packaged properly to ensure that no damage occurs in transit.
- If you are unable to supply the original packaging for the collection, you would have to source adequate packaging directly, if not possible, we will supply when available and charge a flat fee to your organisation.
We include packaging instructions in all collection communications to ensure a smooth arrival and to prevent any potential damage during transit.
We dispatch secure packaging for an extra fee of 35$ to your organisation if you indicate you do not have suitable packaging during the completion of your collection survey. Organisation Managers are notified of the potential charge during the collection request process.