With Hofy’s Store and Reuse service, we’ve expanded our options to support organisations in utilising their devices throughout their entire lifecycle - whether rented or purchased from Hofy, or acquired from any other supplier.
We offer slightly different services for devices rented from Hofy, and devices purchased from Hofy/other suppliers. Please see the tables below for coverage and pricing.
Store and Reuse for Hofy rentals
[ACCORDION] How it works and our coverage
You can request a collection directly in the Hofy platform for devices only (laptops, mobile devices and tablets) while offboarding a team member or with the 'Manage' button on a rented asset.
The purpose of the service is to allow you and your organisation to make the most of your device rental contracts so that if you do not currently have a new team member joining you, we can store devices for you in the meantime.
If you have opted to pay for your device contract via monthly or annual payments, you will continue to pay for your contract while your device is in storage.
The fees are dependent on whichever Store and Reuse option you select:
Collect devices to storage for reuse anywhere within the UK, Europe (EEA/EFTA) or the US using Zone 1/Teleport* storage for $300 or approximately £239/€279 (one off fee).
Collect devices to store and reuse within the same country or customs region using Local storage for $200 or roughly £159/€186.
| Service | Zone 1/Teleport storage | Local storage |
| Service description | Store and reuse anywhere in the UK, USA or EEA/EFTA |
Store and reuse in-region only |
| Service cost | $300 (roughly £239/€279) one off fee | $200 (roughly £159/€186) one off fee |
| EEA/EFTA | EEA/EFTA, USA or the UK | EEA/EFTA |
| USA | EEA/EFTA, USA or the UK | USA |
| UK | EEA/EFTA, USA or the UK | The UK |
| Australia | EEA/EFTA, USA or the UK | Australia |
| Canada | EEA/EFTA, USA or the UK | Canada |
| Hong Kong | EEA/EFTA, USA or the UK | - |
| Indonesia | EEA/EFTA, USA or the UK | - |
| Kenya | EEA/EFTA, USA or the UK | Kenya |
| Malaysia | EEA/EFTA, USA or the UK | - |
| Nigeria | EEA/EFTA, USA or the UK | Nigeria |
| Rwanda | EEA/EFTA, USA or the UK | - |
| Singapore | EEA/EFTA, USA or the UK | Singapore |
| The Philippines | EEA/EFTA, USA or the UK | The Philippines |
| Vietnam | EEA/EFTA, USA or the UK | - |
| Argentina | - | Argentina |
| Brazil | - | Brazil |
| Chile | - | Chile |
| Colombia | - | Colombia |
| Costa Rica | - | Costa Rica |
| Ecuador | - | Ecuador |
| Egypt | - | Egypt |
| Georgia | - | Georgia |
| India | - | India |
| Israel | - | Israel |
| Mexico | - | Mexico |
| New Zealand | - | New Zealand |
| Pakistan | - | Pakistan |
| Paraguay | - | Paraguay |
| Peru | - | Peru |
| Serbia | - | Serbia |
| Turkey | - | Turkey |
| UAE | - | UAE |
| Uruguay | - | Uruguay |
[ACCORDION] How to request a collection to store and reuse later
The platform will make it clear which country you'll be storing the device in.
[ACCORDION] Reassigning contracts
You'll be able to reassign device contracts 10 days after the collection has been completed or once the device arrives at Hofy's warehouse - whichever is sooner.
To reassign your stored contract to another user:
- Head to 'Contracts'.
- Select the 'Available for reuse' tab.
- Click on 'Reassign contract' and select a user to reassign it to.
The rental fees remain the same even if your original rental price includes a country multiplier.
[ACCORDION] What is included in the service?
Hofy will collect the device. Upon arrival at one of our warehouses, Hofy will:
- Appraise the device
- Ensure all additional cables/chargers are included
- Physically clean/restore the device
- Repair the device and repair/replace missing parts if required (subject to an additional repair/replacement fees)
- Digitally wipe the device (ensure the device is factory reset before being shipped out and/or re-configured if we provide a pre-configuration service for your organisation)
- Repackage the device
- Store the device
- Ship the device to your new user once the contract is reassigned
If you are enrolled into Hofy’s Device Pre-configuration service, the device will be pre-configured before it is dispatched and pre-configuration fees will be applied on your next invoice.
[ACCORDION] How it works and our coverage
At Hofy, we want you to trust us with servicing all of your device and employee lifecycles, such as onboarding and off-boarding. Reusing devices among distributed team members can be a logistical nightmare, especially when you don’t know where or when you’ll hire next.
That’s why we’ve designed a flexible device reuse service - allowing you to store devices for as long as you need, and reuse within or across regions to suit your hiring plans. All in a few clicks.
To store and reuse devices from other suppliers, you must first upload these devices to the Hofy Asset Tracker. The key difference here is that, whilst when it comes to Hofy rentals we store your contracts, with this service, we actually store your physical devices in our warehouses.
| Service | Local storage | Ship to hub |
| Service description | Store and reuse in-region only | Store and reuse in specific hub (UK, USA or EEA/EFTA) |
| Service cost | $200 (roughly £159/€186) | $350 (roughly £279/€325) |
| Additional monthly storage fee | $20/month after 1st month | $20/month after 1st month |
| Collection and reuse availability | EEA/EFTA | Australia > UK |
| US | Canada > US | |
| UK | Hong Kong > UK | |
| Argentina | Indonesia > EEA/EFTA | |
| Australia | Kenya > UK | |
| Brazil | Malaysia > UK | |
| Canada | Nigeria > UK | |
| Chile | The Philippines > UK | |
| Colombia | Rwanda > EEA/EFTA | |
| Costa Rica | Singapore > UK | |
| Ecuador | Vietnam > EEA/EFTA | |
| Egypt | ||
| Georgia | ||
| India | ||
| Israel | ||
| Kenya | ||
| Mexico | ||
| New Zealand | ||
| Nigeria | ||
| Pakistan | ||
| Paraguay | ||
| Peru | ||
| The Philippines | ||
| Serbia | ||
| Singapore | ||
| Turkey | ||
| United Arab Emirates | ||
| Uruguay |
For cross border storage requests, you will need to supply the original purchase price of the device so we can accurately calculate customs fees. Customs fees are included in the service cost.
[ACCORDION] Requesting a Store and Reuse collection or reassignment
Please navigate to your 'Assets' tab (you must be on Hofy's newest terms and conditions to access this feature), click on the device asset, and select 'Store' in the top-right corner.
You will be able to reuse the device as soon as it arrives at our warehouse and has been graded for its condition.
[ACCORDION] What's included with the service?
You will pay a one-time service fee per device collection that includes:
- Coordinating the collection and logistics fees, including all customs fees
- Cleaning and repackaging. When a device arrives back at the warehouse, Hofy will:
- Appraise the device
- Ensure all additional cables/chargers are included
- Physically clean and restore the device
- Repair the device and replace missing parts, if required (subject to an additional repair/replacement fee)
- Perform a final digital wipe of the device* (return the device to factory reset)
- Repackage the device
- Storage (monthly storage fee applies for devices purchased from Hofy/other suppliers)
- Re-configuration (only if applicable, this will incur an extra fee)
- Re-delivery to a new end-user
* Your company is still responsible for initially wiping the device prior to collection. Hofy is not liable for any data on the device.
If a customer-owned device is sent to Hofy without all of its cables and adapters, Hofy will not procure replacements for these missing parts. Please ensure that your team members include all relevant cables and adapters in their packaging.
[ACCORDION] Can I add my own storage location to the Asset Tracker?
Your Asset Tracker should be your one single source of truth when it comes to all of your asset' locations. You can now update it to show you're storing assets in your own warehousing locations and the locations will change from user to in storage. Your warehouse locations can be managed in Settings > Locations.