What to expect from your Hofy equipment delivery
At Hofy we provide free global deliveries in more than one hundred countries around the world.
Our goal is to ensure that equipment is delivered prior to a new joiner's start date.
Hofy offers:
- Global delivery services
- 99% on time delivery rate
- In-transit loss and damage protection
Deliveries can take up to 10 working days to complete although in some geographies it may be faster than that. Once an order is placed and approved by a Hofy Manager, an order confirmation email and an estimated delivery window will be sent within a few days.
[ACCORDION] How do I check the status of my order?
To view more detailed delivery information on your own orders, access your profile in the Hofy platform and select 'Requests'. From this view, you can see all your orders and their progress.
For more information as a Hofy Manager, please head to 'Orders' and view the latest order status. You may also go to the 'Shipments' tab and search for the team member's name and you will see the actual status of the shipment.
If there is an item in your order which is not currently in stock, is unavailable, or is experiencing delays, we will reach out via email to let you know as soon as possible.
If your delivery is experiencing courier delays, this information will be found via the tracking link.
[ACCORDION] How do I track my order?
Once tracking information is available, you will be able to view this by going to your profile, selecting 'Requests' and clicking on an individual order. You may also visit this article about Tracking Orders, Shipments, and Collections in Hofy for more guidance about tracking orders.
Please note that while we always aim to provide tracking information, however, there are times when this is not possible. Rest assured that we will send this out via email if it's available.
If you would like to know more about the progress of your order, and it is not reflected in the platform, please reach out to Hofy Support.
[ACCORDION] What happens if I miss my Hofy delivery?
If you miss your Hofy delivery for any reason, our delivery partners typically attempt redelivery on the next working day following the failed attempt. If redelivery is not attempted, your order will be delivered to a local collection point where it can be retrieved.
Should you encounter a failed delivery, you will typically receive a card from the delivery partner advising of the missed delivery and the next steps.
You can find more info about missed delivery notifications here:
Please keep a close eye on the tracking link for up-to-date information.
[ACCORDION] I have received my delivery but an item is missing
If you have ordered multiple pieces of equipment, it may be split into separate shipments which may arrive at different times. Please note that furniture may be split into several boxes, so make sure you check your tracking information to see whether your delivery has been split into separate shipments.
If it looks like your delivery is complete but an item, accessory or cable is missing, please reach out to Hofy Support.
[ACCORDION] Can I change my delivery to a future date/time?
In order to accommodate your scheduling needs, we can arrange a delivery window which best suits you. Please note that this is not always possible for deliveries in our non-core regions (outside UK, EU or USA).
If your estimated delivery window will not work for you, please reach out to Hofy Support.
[ACCORDION] I will not be in when my order arrives. Am I able to have it delivered to my neighbour?
- If you know you won't be available during the delivery window we send you (before the order is shipped), we can reschedule it for a date or time thats suits you. Please reach out to Hofy Support ahead of time confirming your availability, and we will arrange this for you.
- If your order has shipped but you aren't available to receive the delivery, please reach out to Hofy Support to let us know. Our courier partners will either attempt redelivery at a later date, or your equipment will be delivered to a nearby pick-up location. If you would prefer that the equipment to be delivered to a neighbour, please reach out to Hofy Support and provide us with name, address and contact phone number of the desired recipient. We will then reach out to the courier to make this request on your behalf. Once confirmed, we will reach out to you directly with an update.
[ACCORDION] What should I do if my order is marked as delivered but I have not received it?
There are times when our delivery partners mark a delivery as complete before it has actually been delivered. Please keep an eye on your tracking link for shipment updates. If your order hasn't been delivered within the given estimated delivery window, please reach out to Hofy Support