Hofy has SOC2 certification 9SOC2 (Service Organisation Control 2) is a widely recognised auditing standard that focuses on a service organisation's controls related to security, availability, processing integrity, confidentiality, and privacy of customer data.
Hofy is ISO27001:2022 certified by a UKAS accredited provider. UKAS accreditation ensures the highest levels of impartiality and competence through the continuous assessment process.
Hofy can provide a variety of different types of IT services beyond straight rental or purchase of laptops. Resolve issues in real-time, wherever your teams work with access to a 24/7, global IT support team.
Hardware Support
Hofy guarantees that a laptop arrives in working order and will replace a laptop that arrives damaged, taking care of all the insurance claims from the courier network. Our customer service and highly skilled IT team can also provide support for when users are struggling with the hardware set up.
If a laptop fails, Hofy will work with the customer to facilitate a repair or replacement, as needed. In our traditional bundled rentals, hardware support and loaner laptops are included in your equipment rental cost. If your organisation is on our unbundled model and has opted for our Standard and Loaner Global Hardware Support Package, we will send a loaner device while your device is in repairs.
Device Pre-Configuration
We are able to configure a device with anything you need before it reaches a team member. This includes pre-creating user accounts, enroling Apple devices in ABM, installing applications and updating the device to the latest security patch. Device pre-configuration is charged once per device deployed.
To get started with this service, you'll meet with Hofy's IT team to designate a pre-configuration environment that suits your needs. For more on this service, see A Guide to Device Pre-Configuration.
MDM Service
This is your complete security framework for devices allowing users with manager access to remotely wipe and lock devices, as well as ensuring devices are encrypted, have a strong password, updates are installed automatically and much more. This service is fully setup, managed and maintained by Hofy. MDM services are charged on a per-device, per-month basis. For more details on establishing your security framework with our MDM service, see Mobile Device Management with Jumpcloud.
Certified Data Erasure (Data destruction)
Disk Erasure is an important process that protects customers' sensitive data and ensures that it cannot be accessed by anyone, including us or any malicious party, once their used device has been collected. This type of software generates reports and certificates that provide customers with a guarantee that their laptop has been wiped to a specific standard, which they would not get from a free erasure using Windows or Mac's built-in features which is available after collection in your Asset Tracker.
We provide a data erasure certificate (Permanently and irreversibly eliminate sensitive data to NIST 800-88 purge standard and store certificates of completion for audit trails) for $90 / £70 /
€82.50 (discounts available for annual bulk commitments).
Contact your Account Manager to learn more about our device pre-configuration and MDM services.