This article will help clients to add a direct debit payment method to their account so they can automatically process payments to Deel each month.
Deel supports direct debit with ACH, SEPA, BACS, PAD, BECS. Clients can also make a Brex payment
To learn more about funding methods please see: Which payment methods and currencies does Deel support for funding?
In This Article:
Adding a Direct Debit Payment Method
How to Verify the Payment Method
What is Direct Debit?
A Direct Debit (sometimes referred to as a direct withdrawal) allows someone to withdraw funds from another person's bank account.
In practical terms, approving direct debit authorizes Deel to initiate payment directly from the client's bank account. We will withdraw pre-approved amounts from their account, on a specified date confirmed in advance.
The advantages of using Direct Debit include its flexibility and time optimization since it greatly reduces the workload and paperwork.
For each transaction, clients are charged the following provider fees:
ACH (for USD payments in the US only): $5 USD
SEPA (for EUR payments in SEPA countries only): $5 USD
BACS (for GBP payments in the UK only): $5 USD
PAD (for CAD payments in Canada only): $10 CAD
BECS (for AUD payments in Australia only): $10 AUD
Brex Payment (must be a Brex account admin): $5 USD
How to Add a Direct Debit Payment Method:
✅ Step 1 – Open Billing & Payments
Select the Organization Settings icon on the home page, then select View for the Billing & Payments card.
✅ Step 2 – Click Payment Method
✅ Step 3 - Click Add Method
For direct debit choose the option Link a payment method and Continue.
✅ Step 4 – Select the payment method to be added and Continue
✅ Step 5 – Follow the verification steps
[ACCORDION] ACH
Log in Via Plaid and click Continue
Select the bank and enter the details on the pop-up windows.
Clients can also choose to get verified manually with micro-deposits to their account, but the process may take one to two business days.
Once clients have completed Plaid's connection process, the direct debit payment method will be added!
If they choose manual verification, then we will send two small amounts to the account, which will appear on the bank statement. Clients will then contact us to verify the account.
This process can take one to two business days.
[/ACCORDION]
Manual Verification
For ACH: Select the Organization Settings icon on the home page, then select Billing & Payments, and click View.
Select Payment Methods and Add Method, then choose ACH.
Select Get verified manually, and click Continue.
Clients will be prompted to enter their bank account details.
After they enter the bank details, they will receive two small deposits to their bank account.
Clients will have three attempts to verify the exact amount of these micro deposits.
Select the payment method and click Verify to begin.
After three failed attempts, clients will be prompted to contact Customer Support for further assistance.
The manual verification process takes one to two business days.
For Other Methods: Clients will be prompted to contact Customer Support and send over their bank statements in the chat.
The bank statement must have been issued within the last 3 months, and please make sure the name, address, and account number match the Deel account.
The sum of the transactions in the statement should be over $500 in the given currency.
FAQs
[ACCORDION] Why wasn't the direct debit method verified?
There are several common reasons why manual verification fails. Please make sure that:
- The currencies match
- The name matches the payment method and the bank statement
- For personal accounts, the personal name must match
- For business accounts, the account name must match
- The account number must match
- The bank statement must have been issued within the last 3 months
- The sum of the transactions listed in the bank statement should be over $500 in the given currency
- For ACH only: Clients must verify both micro-deposit amounts (between $0.01-0.99) that Deel deposited into their account. They have three attempts to verify the exact amount of these small deposits.
[ACCORDION] How can Brex be added as a direct debit method?
Clients can pay from their Brex account and save this method like other direct debit methods.
They must have Admin-level permissions on the Brex account. Brex payments are available only in USD.
Please see: How To Add Brex As A Payment Method on Deel
[ACCORDION] How long does it take for the funds to be approved for contractors?
The funds will be approved in 1-3 business days from when clients initiate a payment unless the payment is flagged by the bank or our payment processor for additional compliance reviews. After that, funds will be ready to be released to the contractors on the contracted date.
[ACCORDION] What to do if the debit debit payment is unsuccessful?
Direct debit payment failures
There are some cases when the payment will fail either due to a rejection by the bank or Deel’s payment processor. In such cases, Deel will reach out to the client by email with the next steps on how to troubleshoot their payment. If the bank rejects the payment, we will need the client to reach out to their bank to get more details as to why this happened.
Direct debit payment disputes
A dispute happens whenever the bank account holder or the bank rejects the direct debit payment. In such cases, contractors won’t get paid or if they already have been, the funds will be removed from their Deel accounts until a new payment is successfully submitted.
Whenever a dispute happens, clients should be contacted by a Deel employee within 24 business hours to clarify why the payment was disputed. We will work with the client on any procedure to resolve the outstanding invoice. Again, if the bank rejects the payment, we will need the client to reach out to their bank to get more details as to why this happened.
[ACCORDION] What is Deel's ACH Originator ID?
An ACH Originator ID (also known as a "Debit Block Code") is a unique 10-digit identifier used by banks and the ACH network (run by Nacha) to identify entities, referred to as originators, that initiate ACH debit or credit transactions. It functions like an address, ensuring payments or debits are processed securely and routed correctly to the intended account.
Clients may use the following details if their bank needs our ACH Originator ID to send ACH payments or allow ACH debits to their account:
Stripe:
- Company Name: Deel Inc
- Originator Name: Stripe Payments Company
- ACH Originator IDs: 1800948598 and 4270465600
Alviere:
- Company Name: Deel Inc
- Originator Name: Mezu (NA), Inc. dba. Alviere
- ACH Originator ID: 2715103183
Please ensure that all IDs listed above are authorized by your bank. By providing Deel’s ACH Originator IDs to your bank, you help guarantee smooth and uninterrupted payment processing for withdrawals and repayments through Deel.