Verifying your account will help unlock Deel's features such as withdrawing money and special perks.
In this article you will find:
Why must I verify my account to withdraw funds?
How do I know if my account is not verified?
What if my document wasn't verified via Veriff?
How do I verify my shareholders?
Why must I verify my account to withdraw funds?
Deel works directly with banks and a variety of popular payment providers.
This allows you to have a variety of ways to withdraw your money.
Therefore, we must verify your identity, often with government-issued photo ID and other personal documents, to ensure your protection and reduce risks.
Deel agents will perform a KYC (Know Your Customer) verification– You can learn more about KYC here.
How do I know if my account is not verified?
We will make it clear that your account is not verified. There will be red circles, red exclamation points, red warning signs, and bold red text on your Dashboard, and your Account Settings page.
If your account is not Verified, you will be unable to use many of Deel’s features, and you will be unable to withdraw money.
Your Dashboard will display the message "Verification Required" until you complete the process.
So how do I verify my account?
Our verification process is easy and should only take a few minutes, thanks to our partner Veriff.
There are several ways to begin the process. You may be able to verify your account directly from your Home Page, or you can go to your Account Settings. Here's how:
✅ Step 1 – Click your Avatar to open the Account Menu
✅ Step 2 – Select Account Settings on the drop-down menu
✅ Step 3 – Select the Verification tab, and click the Verify button
✅ Step 4 – A pop-up window will appear and take you through Veriff or Deel's manual KYC process
We will request that you take and submit a selfie and a photo of your government-issued ID.
If submitted via Veriff, you just need to wait for the scan to be completed and your verification confirmed!
You may also be able to verify your account from your Home Page if you have already signed your contract
Click Start on the Verify your Identity tab on the Onboarding Checklist
Click Start Session on the Veriff pop-up window
We will request that you take and submit a selfie and a photo of your government-issued ID.
| Note: Account verification through Veriff will not be an option for all contractor accounts |
What if my document wasn't verified via Veriff?
If the document can't be verified via Veriff, you may be prompted to resubmit.
Common reasons that a document may not be approved include:
✘ Image was taken from a screen
✘ Image is blurry or distorted
✘ Corner of document missing
✘ Document has expired
You may resubmit your document by clicking Resubmit on your Home Page
Or by clicking Retry on the Verification tab on your Account Settings
If you fail the Veriff verification process twice, don't worry! Deel can help you manually verify your documents.
However, the review process can take up to 1 full business day, so please be patient with us!
Keep reading to learn how to manually verify your account.
How can I manually verify my account?
Account verification through Veriff will not be an option for all contractor accounts. It depends on Veriff's supported countries and document types. You may be automatically prompted to use manual verification.
You would also need to begin manual verification if you have failed the Veriff process twice.
✅ Step 1 – Click Start Manual Verification on the pop-up window that appears on your Home Page
Or you can click Verify on the Verification tab on your Account Settings
✅ Step 2 – Select and upload your documentation and click Next
✅ Step 3 – Check the status of the document review under Account Settings > Verification
The manual review process can take up to 1 full business day, so please be patient with us!
How do I verify my shareholders?
If you signed up as a Contractor-Entity and you have additional shareholders, you will need to provide identification documents to verify those shareholders.
For regulatory reasons, Deel requires you to list all shareholders with 25% or more ownership in an entity.
You may be able to verify your account from your Home Page, or you can go to your Account Settings. Here's how:
✅ Step 1 – Click your Avatar to open the Account Menu
✅ Step 2 – Select Account Settings on the drop-down menu
✅ Step 3 – Select the Verification tab, and click Verify next to the shareholder's name
You may also be able to verify your shareholders from your Home Page if you have signed your contract and verified your identity
✅ Step 4 – Upload documentation and click Next
The following types of identification are generally accepted to verify a shareholder's identity:
- Driving license
- Passport
- Government-issued ID
The review process may 1 full business day, so please be patient with us!
✅ Step 5– Check the status of the document review under Account Settings > Verification
