Deel recognizes that the situation in Eastern Europe unfortunately continues to be volatile and uncertain. But we want to help our customers in any way that we can during these unstable times.
We have enabled free Deel Cards and free Deel Advance for all of our Ukrainian contractors.
For more details on how we are handling the ongoing situation, please click on the sub-sections below:
Order a free Deel Card to access your money instantly
With a Deel Card, you can spend your earnings directly from your Deel balance, without sending the money back to a bank. You can spend online or in-store in 150 currencies and hold your Deel balance in USD for more currency stability.
To order a Deel card, head to your Deel dashboard. You can start spending online with a virtual Deel Card and add it to Google Pay for in-store purchases. If you haven’t signed up for a Deel card yet, check out the step-by-step instructions here.
Access your paycheck early with Deel Advance
With a free Deel Advance, you can access your paycheck on Deel up to 30 days early.
Any money that you withdraw early will be automatically deducted from your next paycheck on Deel. There are no fees, no credit checks, and no interest rates—just more flexibility with your money.
To learn more about how to request Deel Advance, please see the instructions here.
Can contractors and employees located in Russia and Ukraine continue their contracts?
Yes. There are no sanctions on our employees, contractors, Russia, or Ukraine.
Mastercard and Visa have suspended their operations in Russia. We have confirmed that the Deel Card will not work at merchants located inside Russia, as of March 10, 2022.
Paypal is no longer operating in Russia, and Payoneer is not accepting new customer accounts.
SWIFT payments in RUB are no longer supported. USD transfers are still working; however, payment processing times are longer than normal.
Russian Contractors can withdraw using the following methods:
SWIFT bank transfers: As long as the intermediary/beneficiary bank is not sanctioned, SWIFT transfers to Russia are still allowed in USD currency. Please note that SWIFT transfers to Russia may take longer than usual.
Coinbase: No current additional restrictions
If you are making a SWIFT bank transfer withdrawal to Russia, please use the following checklist to reduce the chance of failures or delays on your payment:
Global sanctions list: Please check that your bank is not on any global sanctions lists
Accurate bank details: Please check your account number and routing number/SWIFT code for accuracy
Matching account details: Ensure that your name, address, etc. with Deel are exactly the same as what is registered with your bank account
Name and bank details in Latin characters: Deel’s payment processor only accepts payment details in Latin characters. Please translate any non-Latin characters accordingly
At the present time, only current clients who have existing operations in Ukraine can hire new Ukrainian nationals as employees there.
Clients may also hire Ukrainian nationals as (EOR) employees presently in the following countries: UAE, Romania, and the Czech Republic.
We can’t support hiring Ukrainian nationals in additional countries at this time, even if they have work authorization elsewhere.
At the present time, only current clients who have existing operations in Russia can hire new Russian nationals as employees there.
Currently, we can not support accepting new client entities within the Russian Federation at this time.
Clients may also hire Russian nationals as (EOR) employees presently in the following countries: UAE and Armenia.
We can’t support hiring Russian nationals in additional countries at this time, even if they have work authorization elsewhere.
At the present time, only current clients who have existing operations in Belarus can hire new Belarusian nationals as employees.
Clients may also hire Belarusian nationals as (EOR) employees presently in the following countries: UAE and Armenia
We can’t support hiring Belarusian nationals in additional countries at this time, even if they have work authorization elsewhere.
For All Deel Contractors, Employees, and Clients
Does Deel KYC and Sanction screen all of its Employees and Contractors?
Yes. Deel conducts a Know Your Customer (“KYC”) check and sanction screening check on all employees and contractors. Sanction screening is refreshed daily. You can learn more about our KYC screening process here
What is Deel doing to plan for potential future regulatory changes and sanctions?
Deel maintains a sophisticated network of payment methods in the region, which include local bank payments, international wire payments, wallet payments, and cryptocurrency payments.
Deel is closely monitoring the situation and we are ready to act quickly to any further changes that arise. If certain payment methods are blocked, we will offer a parallel solution to pay employees and contractors.
What if I have a sanctioned bank account? What can I do?
If you utilize one of the following banks, please see the section for Russian Contractors for current details.
We can no longer allow withdrawals to the following banks:
Bank Belveb OJSC
Central Bank of the Russian Federation
Eximbank of Russia JSC
Promsvyazbank Public Joint Stock Company
Psb Vank, OJSC
State Corporation Bank for Development and Foreign Economic Affairs Vneshconombank
Development Bank of the Republic of Belarus (and Belarusian subsidiaries)
To set up a new Withdrawal method, head to your Account Settings and choose another option. For step-by-step instructions on how to set up Withdrawals, please see How to withdraw money from Deel.
Will Deel help with the migration of employees and contractors from the region?
At the current time, Deel is able to offer mobility support for Ukrainian EOR employees to relocate to the UAE, Romania, and the Czech Republic.
Presently, Deel is able to offer mobility support for Russian EOR employees to relocate to the UAE.
Deel is able to offer mobility support for Belarusian EOR employees to relocate to the UAE and Armenia.
Employer Of Record relocations must follow our normal process.
Deel can generally support independent contractors in a country that is not considered an extreme risk. This means an individual (employee or contractor) can move to another country and we can still support them.
Please note that immigration protocols must be followed, and Deel is unable to help with independent contractor immigration and mobility at this time (Freelance visas are suggested)
What will happen if Russia is cut off from SWIFT?
Employees will be paid through our local in-country bank accounts.
Contractors will be paid through our payment service providers’ local bank clearing capabilities. Deel maintains connections with several payment service providers. In the event that all do stop supporting this flow, Deel will continue to offer wallet payment methods - Payoneer, Coinbase, and the Deel Card. In an extreme and unlikely scenario that all prior options are no longer supported, Deel will pay contractors from its in-country bank accounts.
How often does Deel review its policies and procedures regarding Eastern Europe?
Deel is closely monitoring the situation in Russia and Ukraine, and we are constantly reviewing our protocols given new developments.
We will continue to update this important FAQ with all the updated information we have at hand.
We are available 24/7 for you if you have additional questions or concerns regarding this evolving situation.
Contact us and we’ll be happy to assist you, or you can use the Live Chat feature within the Deel App if you prefer.