Deel has partnered with Hofy to enable clients to rent, send, and manage equipment for their remote workers across the world!
Our equipment contract ensures you’re managing equipment as compliantly as possible, with a greatly reduced risk of misclassification.
In this article:
Add equipment when creating a contract
Add equipment for employee after contract creation
Differences for employees and contractors
Add equipment when creating a contract
✅ Step 1 – When you arrive at the Extras step, click Add Equipment
✅ Step 2 – Add your equipment order details
Select the country where the equipment will be shipped, and the type of equipment you wish to send from the available options.
You can also adjust the rental period lease.
There is no option to buy the equipment after the rental period ends.
✅ Step 3 – Receive confirmation
You will be able to see the status of the equipment order, from shipment until delivery.
Note: If the equipment is collected before the rental period ends for an EOR employee, you will be charged 80% of the remaining monthly payments.
A "Request Pending" order status means that your equipment order has not been successfully sent to Hofy due to incomplete information or missing steps in the pre-order process.
Please email support@deel.com for further assistance.
Add equipment after a contract is created
✅ Step 1 – Select the People tab and (2) open a contract
✅ Step 2 – Select the (1) Equipment tab and click (2) Add Equipment
✅ Step 4 – Add your equipment order details
Select the country where the equipment will be shipped, and the type of equipment you wish to send from the available options.
You can also adjust the rental period lease.
✅ Step 5 – Receive confirmation
You will be able to track the status of the equipment order, from shipment until delivery.
If you request an equipment collection for an EOR employee before the rental period ends, you will be charged 80% of the remaining monthly payments.
A "Request Pending" order status means that your equipment order has not been successfully sent to Hofy due to incomplete information or missing steps in the pre-order process.
Please email support@deel.com for further assistance.
Differences between Employees and Contractors
While the equipment rental process is largely similar for EOR employees, direct employees, and independent contractors, there are some key differences.
Lease length
Rental contracts are offered for 12-month periods for EOR employees and Global Payroll direct employees.
Rental contracts are offered for 6-month periods for Deel HR direct employees and independent contractors.
Shipping timeline
For EOR employees, Hofy will begin preparing the equipment upon contract creation.
For contractors and Deel HR Direct Employees, Hofy will prepare the equipment for shipment only once the worker manually confirms their delivery address from the portal.
Please note that regardless of worker type, deliveries may take between 5-10 business days.
Deliveries to the core regions of the US, UK, and EU will take 5-8 business days; and up to 10 business days for other global regions.
FAQs
[ACCORDION] How will I know if the equipment is delivered?
You can follow the status of the order, until the shipment is completed.
Employees will enter their delivery address and be notified of the expected delivery window.
Clients will also be notified if an employee does not submit an address.
[ACCORDION] Is there a maintenance schedule for equipment or IT support?
We understand that providing remote tech support to workers is often a challenge.
Hofy's customer service and dedicated IT professionals are able to remotely diagnose any issues and recommend the appropriate course of action.
[ACCORDION] How long will it take for the equipment items to arrive?
The shipping timeline depends both on the worker type and location.
For EOR employees, Hofy will begin preparing the equipment upon contract creation.
For contractors and Deel HR Direct Employees, Hofy will prepare the equipment for shipment only once the worker manually confirms their delivery address from the portal.
Please note that regardless of worker type, deliveries may take between 5-10 business days.
Deliveries to the core regions of the US, UK, and EU will take 5-8 business days; and up to 10 business days for other global regions.
[ACCORDION] Why does my order status say 'Request Pending'?
A Request Pending order status means that your equipment order has not been successfully sent to Hofy due to incomplete information or missing steps in the pre-order process. Examples include:
- The client deposit has not yet been paid (For EOR Employees)
- An employee's Employee Agreement is missing a signature (For EOR Employees)
- A contractor has not confirmed their delivery address (For Contractors)
For ordering and invoicing questions, please email support@deel.com for assistance instead of Hofy, which does not have visibility into pending orders.
[ACCORDION] How will the equipment be collected after termination?
You can enter a collection date on the Equipment tab on the Deel Dashboard. The employee will be contacted about the impending equipment pick-up. Hofy's local couriers will collect the equipment.
There is no option to purchase the equipment.
[ACCORDION] Can I create a custom rental contract?
Customized rental periods are not available.
Rental contracts are offered for 12-month periods for EOR employees and Global Payroll direct employees.
Rental contracts are offered for 6-month periods for Deel HR direct employees and independent contractors.
[ACCORDION] What happens if an equipment item is never delivered?
If the equipment order is lost or not delivered, the employee or contractor should reach out to Deel Support.
We will redirect the ticket to Hofy Support and they will arrange for a replacement, at no additional charge to the client.
[ACCORDION] What happens if an equipment order is incomplete or only partially delivered?
If you have ordered multiple pieces of equipment, it may be split into separate shipments which will arrive at different times. Please note that furniture may be split into several boxes.
Please check the tracking link to see whether your delivery has been split into separate shipments.
If it looks like your delivery is complete but an item is missing, please reach out to Hofy Support.
[ACCORDION] What happens if an equipment item is lost or stolen?
Lost, stolen, or damaged equipment will be the customer's responsibility.
Contact Deel Support if you have questions or need additional help.
[ACCORDION] Can I request a special laptop configuration or software installation for my workers?
No, laptops will not come configured in any special way.
The computers will have a clean install of the operating system (Windows or Mac OS X), but nothing in addition to this.
[ACCORDION] What happens if equipment is damaged?
Hofy will issue replacements for any products that arrive damaged or fail to arrive.
All equipment is covered with a premium warranty, which includes everything covered in the manufacturer’s warranty for the lifetime of the lease.
However, if the item is damaged after usage, Hofy will provide a loaner laptop and investigate the damage. Hofy will provide updates on the investigation to the client.
Once the device has been repaired it will be returned to the employee or contractor, and a repair bill will be sent to the client.