Clients can easily and compliantly rent, send, and manage Deel Equipment for their remote workers across the world!
The Deel Equipment contract ensures that you’re managing equipment as compliantly as possible, with a greatly reduced risk of misclassification.
In this article:
Add equipment when creating a contract
Add equipment for employee after contract creation
Differences for employees and contractors
Add equipment when creating a contract
✅ Step 1 – When you arrive at the Extras step, click Add under Equipment
✅ Step 2 – Select to Lease Equipment via Hofy or Provide your own Equipment
[ACCORDION] Lease Equipment via Hofy
Select the equipment you'd like to provide from the categories available. (Devices, IT Peripherals, IT Accessories, Etc.)
Select the specific item you'd like to lease
Review the item details and lease terms. Check in the box to agree to the terms. Select Continue to add the item to your contract.
You can select Yes, Add More to repeat the process and lease more products or No, Close return to contract creation.
[ACCORDION] Provide your own Equipment
Select to Add the type of equipment you'd like to provide
Provide details on the device that you will provide. Select Add Device to add the item to your contract.
Once you have added the items you will provide, select Continue
Enter delivery preferences for how the employee will receive the items. Select To be Sent by Courier or To be Picked Up from a Defined Location.
For either option, you will be able to enter delivery details to ensure the items are delivered to the employee.
Review the items and delivery methods entered. Select Confirm Equipment Addition to add the items to your contract.
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Once you have added the items successfully, the products will be listed on the contract's Extras step under Equipment.
✅ Step 3 – Receive confirmation
You will be able to see the status of your Hofy equipment order, from shipment until delivery directly within Deel. If you opt to provide your own equipment, you may add tracking information for the shipment directly into Deel. You may access the tracking number in Deel and work with the shipping provider of you choice to keep track of the shipment until it is delivered.
Note: If leased equipment is collected before the rental period ends for an EOR employee, you will be charged 80% of the remaining monthly payments.
A "Request Pending" order status means that your Hofy equipment order has not been successfully sent due to incomplete information or missing steps in the pre-order process.
You can chat with a live agent with Deel 24/7 if you need additional assistance.
Add equipment after a contract is created
✅ Step 1 – Select the People tab and (2) open a contract
✅ Step 2 – Select Leased Equipment tab or Provided Equipment Tab
✅ Step 3 – Select to Add Equipment
✅ Step 4 – Add your equipment order details
If you're leasing equipment via Hofy, select the type of equipment you wish to send from the available options.
If you are providing equipment, enter the details and delivery information as prompted.
✅ Step 5 – Receive confirmation
You will be able to see the status of your Hofy equipment order, from shipment until delivery directly within Deel. If you opt to provide your own equipment, you may add tracking information for the shipment directly into Deel. You may access the tracking number in Deel and work with the shipping provider of you choice to keep track of the shipment until it is delivered.
Note: If leased equipment is collected before the rental period ends for an EOR employee, you will be charged 80% of the remaining monthly payments.
A "Request Pending" order status means that your Hofy equipment order has not been successfully sent due to incomplete information or missing steps in the pre-order process.
You can chat with a live agent with Deel 24/7 if you need additional assistance.
Differences between Employees and Contractors
While the equipment rental process is largely similar for EOR employees, direct employees, and independent contractors, there are some key differences.
Lease length
Rental contracts are offered for 12-month periods for EOR employees and Global Payroll direct employees.
Rental contracts are offered for 6-month periods for Deel HR direct employees and independent contractors.
Shipping timeline
For EOR employees, the Deel Equipment order will be prepared upon contract creation.
For contractors and Deel HR Direct Employees, the Deel Equipment order will prepared for shipment only after the worker manually confirms their delivery address from the portal.
Please note that regardless of worker type, deliveries may take between 5-10 business days.
Deliveries to the core regions of the US, UK, and EU will take 5-8 business days; and up to 10 business days for other global regions.
Status of Provided Equipment
When providing your own equipment, you can manually update the status of the package in Deel as its processed and delivered to the employee.
Mark As Shipped
Once the item has been sent, you can select Mark As Shipped.
You may enter Courier and Tracking Information that will be stored in Deel and sent to the employee as an email.
Mark As Supplied
Once you have confirmed that the shipment has been delivered, you may select Mark As Supplied. Optional: Enter the date that the item was received by the employee.
The status of the equipment will update to Supplied
Set Custom Status
You may want to use more specific statuses to keep track of where your provided equipment.
Select Set Custom Status
Select an option from the list to specify the status of the order
Note: The options for "Returned"and "Return in Progress" will be unavailable if you have not entered an address under Default Return Information.
Set Your Return Address
In the Provided Equipment tab under Equipment > Select Add under Default Return Information
Enter a Return Address where the employee can send items to return them.
Once you Confirm your return address, you may select to Request Return and/or use the custom status options for "Returned" or "Return in Progress".
FAQs
[ACCORDION] How will I know if the equipment is delivered?
You can follow the status of the order, until the shipment is completed.
Employees will enter their delivery address and be notified of the expected delivery window.
Clients will also be notified if an employee does not submit an address.
[ACCORDION] Is there a maintenance schedule for equipment or IT support?
We understand that providing remote tech support to workers is often a challenge.
Please contact us if you need assistance to diagnose any issues and recommend the appropriate course of action.
[ACCORDION] Why does my order status say 'Request Pending'?
A Request Pending order status means that your equipment order has not been successfully completed due to incomplete information or missing steps in the pre-order process. Examples include:
- The client deposit has not yet been paid (For EOR Employees)
- An employee's Employee Agreement is missing a signature (For EOR Employees)
- A contractor has not confirmed their delivery address (For Contractors)
[ACCORDION] How will the equipment be collected after termination?
You can enter a collection date on the Equipment tab on the Deel Dashboard. The employee will be contacted about the impending equipment pick-up.
We will arrange local couriers to collect the equipment.
There is no option to purchase the equipment.
[ACCORDION] Can I create a custom rental contract?
Customized rental periods are not available.
Rental contracts are offered for 12-month periods for EOR employees and Global Payroll direct employees.
Rental contracts are offered for 6-month periods for Deel HR direct employees and independent contractors.
[ACCORDION] What happens if an equipment item is never delivered?
If the equipment order is lost or not delivered, the employee or contractor should reach out to Deel Support. If needed, we will arrange for a replacement at no additional charge to the client.
[ACCORDION] What happens if an equipment order is incomplete or only partially delivered?
If you have ordered multiple pieces of equipment, it may be split into separate shipments which will arrive at different times. Please note that furniture may be split into several boxes.
Please check the tracking link to see whether your delivery has been split into separate shipments.
If it looks like your delivery is complete but an item is missing, please contact us.
[ACCORDION] What happens if an equipment item is lost or stolen?
Lost, stolen, or damaged equipment will be the customer's responsibility.
Contact Deel Support if you have questions or need additional help.
[ACCORDION] Can I request a special laptop configuration or software installation for my workers?
No, laptops will not come configured in any special way.
The computers will have a clean install of the operating system (Windows or Mac OS X), but nothing in addition to this.
[ACCORDION] What happens if equipment is damaged?
Equipment replacements will be issued for any products that arrive damaged or fail to arrive.
All Deel Equipment is covered with a premium warranty, which includes everything covered in the manufacturer’s warranty for the lifetime of the lease.
However, if the item is damaged after usage, a loaner laptop may be provided as we investigate the damage.
Once the device has been repaired it will be returned to the employee or contractor, and a repair invoice will be sent to the client.