Your withdrawal request may be flagged by your bank for additional screening. It means they are running some extra checks before crediting your account.
These extra checks are for everyones own security, and we understand that you want this resolved as quickly as possible.
Here are answers to the most common questions about the process.
What does additional screening mean?
If your withdrawal method is a bank account, the bank will review all withdrawal attempts. Sometimes the bank will flag a withdrawal for additional screening. This is formally known as an RFI (Request For Information).
Put simply, the bank is seeking additional information before approving the credit to your account.
Why was my withdrawal flagged for additional screening?
Additional screening requirements are put in place through local and international laws to prevent illegal activity. It can be difficult to pinpoint the exact reasons.
Each bank has their own internal procedures and review processes for additional screening. It may be because of an unusual withdrawal amount; a discrepancy in your banking address; or concerns about the name on transfer, or the name on your account.
Deel will unfortunately be unable to provide a specific answer.
How long will the additional screening process take?
Unfortunately, we are unable to provide a specific ETA.
Each bank has their own procedures and review protocols for approving a withdrawal request that was flagged for additional information.
The RFI process can take many days. Once it is resolved, your bank should immediately credit your account.
Can I cancel the withdrawal?
We can recall and cancel the payment, but only once the RFI is resolved.
If the RFI is resolved and your bank still hasn't credited your account, we will recall the withdrawal and refund your balance so you can withdraw again using an alternative withdrawal method.
You'll need to send us a bank statement showing that the money has not arrived.
The recall will take a minimum of five business days.