This article explains how clients can request a payment refund after initiating a payment to a contractor.
Clients must request a refund before the invoice due date. Refunds cannot be issues if the contractor has already been paid.
In this article:
How to review invoice due date
How to Request Contractor Payment Refund
✅ Step 1 - Add Refund Method
From the Deel Home dashboard, select the Organization settings gear icon in the top bar.
Select Billing, payments & balances on the All Settings page.
Select Refund methods.
On the Refund methods page, select Add. If the page says There are no refund methods added, you can still select Add.
In the Add a refund method dialog, choose one of the following options:
- Leave refunds on Deel: Select the required Currency, then continue. The refunded funds remain available on Deel for future payments or can be withdrawn to a bank account later.
- Add Bank Account: Select Select another method, then choose Add Bank Account.
Please note that all deposits are returned in the contract currency.Do not use Finance > Balances or the General funds page to configure refund methods. Use Organization settings > Billing, payments & balances > Refund methods.
✅ Step 2 - Enter bank account information
If you selected Add Bank Account, complete all required bank account fields and select Add. The bank account is then saved to the client profile and ready to receive refunds.
✅ Step 3 - Contact Deel
Open a chat with a Deel Support agent. Request the refund and state the reason for the request.
If you chose to leave the refund on Deel, the funds can be used for future payments or withdrawn later instead of being sent directly to a bank account.
FAQs
How long will it take to receive the refund?
The estimated timeline will depend on the payment method.
- If the contractor has paid via a direct debit method, it may take up to 15 business days for the refund to be completed.
- If the payment was done via bank transfer, it may take up to 5 business days to complete the refund.
Please note that these are estimates. It is required that clients have correctly added a bank account refund method to their account.
Can a refund be obtained if the invoice due date has passed?
No. If it is presently the due date or if the due date has already passed, we can no longer cancel the payment and refund the funds to the client, since the money has already been posted to the contractor's account.