For users who prefer to speak with a Mandarin-speaking support agent, this article explains how to reach our Mandarin Support Team both through WeChat on your mobile device and directly from the Deel website.

In This Article

Contacting Deel Support Through WeChat on Your Mobile Phone

Contacting Support Through the Deel Platform

Contacting Deel Support Through WeChat on Your Mobile Phone

✅ Step 1 - Open WeChat on your mobile device

✅ Step 2 - Search for and follow DeelCN

✅ Step 3 - Once you’ve followed DeelCN, start a conversation with Deel Support

✅ Step 4 - Log in with your Deel account

You’ll be prompted to log in with your Deel account credentials to verify your identity. (Only required once for verification).

Once logged in, you’ll be routed back to WeChat, and the pop-up login browser will close.

Deel will create a support ticket, and you’ll be connected with a Mandarin-speaking agent.

Contacting Support Through the Deel Platform

✅ Step 1 - Log into the Deel platform

Log in via our website. Once logged in, you’ll have access to multiple support options directly from your Deel Inbox, including: live chat, email, and phone.

✅ Step 2 - Click the (?) icon in the top-right corner of the homepage

✅ Step 3 - Select the Communication Center

✅ Step 4 - Start a new chat to connect with a support agent.

If you prefer to speak with a Mandarin-speaking agent, simply request Mandarin support in the chat. Availability is subject to Mandarin team support hours listed below.

Support Hours

💬 Our Mandarin-speaking agents typically have a 2-minute first response time during operating hours. Support is available from 8 am to 6 pm (GMT+8), Monday through Friday. 

If you message us outside these hours, you can still leave your request, and it will be routed to our general Support team, who can still assist you with your query.