Deel IT helps companies seamlessly manage the logistics of collecting, storing, or reallocating devices when a worker leaves or no longer needs their equipment. This ensures better asset control, reduces loss, and supports smooth transitions across your team.

This guide explains how to use the Manage offboarder’s equipment workflow to unassign, transfer, store, or clear IT assets.

Note

To successfully follow this guide, you’ll need a user with an admin role on Deel.

How to Manage an Offboarded Worker’s Equipment (Collection, Storage, Transfer, or Clearance)

Step 1 -  Open the worker’s equipment profile

From the Deel homepage, navigate to the People tab. Select the worker you wish to offboard.

Go to the Deel IT section and click Manage Equipment.

Step 2 - Confirm worker details and communication timing

Review and update contact details:

• Address – for equipment collection

• Personal email – required (in case the work email is deactivated)

• Phone number – used for collection survey reminders

Click Edit to make any necessary changes.

Schedule communication:

• Choose when Deel can contact the worker (e.g., post-termination notice).

• Choose when equipment can be collected (e.g., after final work day).

Deel will send a collection survey to the worker to confirm location, packaging availability, and pickup preferences.

Step 3 - Select Equipment and Define Actions

Review assigned assets:

• Devices (e.g., laptops, phones, tablets)

• Accessories (e.g., monitors, headsets)

Choose an action for each item

Step 4 - Review and confirm

1. The summary screen displays:

• Worker contact and communication details

• Collection schedule

• Equipment list and selected actions

• Total service costs (expandable to see per-device breakdown)

2. Click Confirm to submit the request.

Frequently Asked Questions

[ACCORDION] How can a worker request a collection?

Workers can’t book equipment collections directly in Deel IT. If a worker needs their equipment collected, they must contact their manager or a Deel admin, who can submit the collection request from the Deel platform.

Once the request is submitted, Deel sends the worker a collection survey to confirm their pickup address, packaging availability, and scheduling preferences. The worker should complete the survey as soon as possible so Deel’s Logistics team can arrange the collection.

Please note: collections can typically only be scheduled up to one month in advance. If the worker needs a collection beyond that window, contact Deel IT Support for assistance.

[ACCORDION] Can I manage equipment without terminating the worker?

Yes. Offboarding is independent of contract status.

[ACCORDION] What happens if the worker doesn’t respond to the survey?

Deel sends follow-ups via email and SMS. Ensure contact info is current before initiating.

[ACCORDION] Can accessories like monitors be reassigned or collected?

Yes, though clients must handle logistics independently if not choosing "Leave with worker."

[ACCORDION] What is “Clear for cash”?

A buyback option for customer-owned devices. Deel’s vendor inspects, wipes, and provides a quote based on the device's condition.

[ACCORDION] How do I reuse a device with another worker?

Select “Reassign to another worker.” Transfers must remain within the same country or region (logistics/compliance dependent).

[ACCORDION] How can I track equipment after submitting?

• A new asset tracker table is being rolled out on Deel IT.

• Current tracking is available from each asset’s detail view:

  • Tracking details – shipment & collection status

  • Current service – current stage of offboarding

[ACCORDION] Can I cancel or edit a request after submission?

Not via the platform. Please contact Deel IT support directly.

[ACCORDION] Can I ship directly to Deel’s warehouses?

No. Only Deel-managed logistics can deliver to warehouse locations. Addresses are not public.