Getting set up for your new role should be exciting, not complicated. Deel IT has streamlined the equipment request process to help you choose the devices you need to be productive from Day 1.
This guide covers how to access the request flow, understand your credit allowance, and track your order.
In This Article
Understanding Your Allowance and Credits
Where Do I Start?
If your organization has enabled equipment requests for your role in their organization's IT policies, you will see a task labeled Request Equipment directly inside your Onboarding Checklist on the Deel home page.
If the equipment isn’t requested during onboarding, you can request it later by clicking the Workspace icon, selecting the Deel IT tab, and then clicking Request product.
Understanding Your Allowance and Credits
When you open the request flow, you will see a catalog of approved devices. It is important to understand how Credits apply to different items.
Core Equipment (Credit Exempt)
Your primary computer (e.g., a MacBook) is Credit Exempt.
- These items will show a cost of 0 Credits.
- Selecting a laptop does not deduct from your allowance for accessories.
Peripherals and Accessories (Allowance)
Your organization may provide a specific budget (in Credits) for add-ons like monitors, keyboards, or headsets.
- These items will display a specific Credit Cost (e.g., "600 Credits").
- As you add these to your basket, your Remaining Balance at the top of the screen will update in real-time.
💡 Pro Tip: Use the "Filter by available credits" toggle to instantly hide items that are outside of your remaining budget.
How to Place Your Order
Step 1 - Browse & Customize
Click Request Equipment to open the catalog. You can search by category (Laptops, Mobile, Monitors) or specific product names.
- Click on a product to view details.
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Select your preferences (e.g., Color, Keyboard Layout) and click Add to Basket.
Step 2 - Review Your Basket
Check the counter in the top right corner.
- Green: You are within your allowance.
- Yellow/Red: You are over your allowance.
Note: Depending on your company policy, you may still be able to submit an over-allowance request, but it will require special approval from your manager.
Step 3 - Confirm Shipping
Proceed to checkout. Your shipping address will be pre-filled based on your contract details.
- Review the address carefully.
- Add any necessary delivery notes (e.g., gate codes, building numbers).
Step 4 - Submit
Click Confirm Request. You will see a confirmation screen, and the task in your Onboarding Checklist will automatically update to Pending or Done.
Frequently Asked Questions
[ACCORDION] What happens after I submit my request?
Your request is sent to your manager or IT admin for approval. Once approved, you will receive an email confirmation with tracking information as soon as the equipment ships.
[ACCORDION] Can I order more than my allowance permits?
Yes, but the system will alert you that your request requires Manual Approval. Your manager will receive a notification to review the additional cost. If they reject the overage, you may be asked to resubmit your request within the budget.
[ACCORDION] I don't see the "Request Equipment" task. What should I do?
This task only appears for eligible workers whose organizations use Deel IT. If you believe you should have this option but don't see it, please contact your hiring manager directly.