If reimbursements are not appearing in Deel, use the following guide to identify the cause.
In this article
Accessing logs
Navigate to the Event Logs tab of the Ramp integration page in Deel. This provides a detailed history of imported reimbursements and specific sync errors.
Common errors
Reimbursement not importing
- Issue: An approved expense in Ramp is not showing up in Deel.
- Solution: Check if the Deel service user was the final approver. If the expense was fully approved in Ramp before reaching the Deel user, Deel cannot read it. Also, ensure the worker's email in Ramp matches their email in Deel exactly.
Adjustment category error
- Issue: Sync fails with a category error.
- Solution: Ensure the category selected in Ramp is marked as Active in Deel under Organization Settings and is enabled for that specific contract type.
Invalid permissions
- Issue: The sync stops working or returns a 403/401 error.
- Solution: Ensure the Ramp service user still has Admin permissions and that the account has not been deactivated.