This article explains how contractors can verify their accounts, so they can withdraw money and access special perks.
In this article:
How do I re-verify my account?
Why must I verify my account to withdraw funds?
Deel works directly with banks and a variety of popular payment providers.
This allows you to have a variety of ways to withdraw your money.
Therefore, we must verify your identity, often with government-issued photo ID and other personal documents, to ensure your protection and reduce risks.
Deel agents will perform a KYC (Know Your Customer) verification.
How do I know if my account is not verified?
We will make it clear that your account is not verified. There will be red circles, red exclamation points, red warning signs, and bold red text on your home page, and your Account Settings page.
If your account is not Verified, you will be unable to use many of Deel’s features, and you will be unable to withdraw money.
Your home page will display the message "Verification Required" until you complete the process.
How do I verify my account?
Our verification process is easy and should only take a few minutes, thanks to our partner Veriff.
There are several ways to begin the process. You may be able to verify your account directly from your Onboarding Checklist or your home page
Or you can go to your account verification:
✅ Step 1 – Open Verification tab
(1) Click your avatar, select (2) Account Settings, and go to the Verification tab
✅ Step 2 – Click Verify
✅ Step 3 – Complete Veriff process
We will request that you submit a selfie and a photo of your government-issued ID.
If submitted via Veriff, you just need to wait for the scan to be completed and your verification confirmed!
You may also be able to verify your account from your Home Page if you have already signed your contract
Click Start on the Verify your Identity tab on the Onboarding Checklist
Click Start on the Veriff pop-up window
We will request that you take and submit a selfie and a photo of your government-issued ID.
What if my document wasn't verified via Veriff?
If the document can't be verified via Veriff, you may be prompted to resubmit.
Common reasons that a document may not be approved include:
✘ Image was taken from a screen
✘ Image is blurry or distorted
✘ Corner of the document missing
✘Document has expired
You may resubmit documents by clicking Retry on your home page
Or by clicking Retry from your Verification tab
If you fail the Veriff verification process twice, don't worry! Deel can help you manually verify your documents.
However, the manual review process can take one full business day, so please be patient with us!
How can I manually verify my account?
Account verification through Veriff will not be an option for all contractor accounts. It depends on Veriff's supported countries and document types. You may be automatically prompted to use manual verification.
You will also need to begin manual verification if you have failed the Veriff process twice.
✅ Step 1 – Click Start Manual Verification on your home page
Or you can click Verify from your Account Settings
✅ Step 2 – Upload your documentation and click Next
You can see the document review status from the Verification tab in Account Settings
The manual review process may take one full business day, so please be patient with us!
How do I verify my shareholders?
When signing up on Deel as a Contractor-Entity with additional shareholders, it's necessary to provide identification documents for those shareholders for verification purposes. This requirement is part of a regulatory compliance process where Deel mandates the listing of all shareholders holding 25% or more ownership in the entity.
To simplify this process the Shareholder Verification feature was introduced to streamline the sign-up process by shifting the verification of shareholders to post-sign-up. Contractors representing an entity will be prompted to upload identity verification documents for each qualifying shareholder after signing up. These documents are then reviewed by the FinCrime team, ensuring thorough compliance. This approach not only adheres to regulatory requirements but also improves the user experience by providing clear guidelines on the necessary information and documentation.
✅ Step 1 – Start verification process from checklist upon signup
✅ Step 2 – Provide comprehensive details about your ownership stake and that of any other shareholders in the entity.
✅ Step 3 – Upload the necessary identification documents for each shareholder's verification.
Accepted forms of identification for verifying a shareholder's identity typically include:
- Driving License
- Government-Issued ID
Please note that the review process can take up to one full business day. We appreciate your patience during this time.
To initiate, continue, or check the status of your verification process, simply use the 'Verification' tab. This feature allows you to manage the process conveniently, picking up right where you left off or keeping track of your verification status.
[ACCORDION] What if my identity document has expired?
If your ID document has expired, you will be required to re-verify your account. You won't be allowed to withdraw funds without updating your documentation.
To update your document select the option Update Identity Documentation in your Verification tab, and follow the process as described above.
[ACCORDION] Can I provide a temporary ID?
Yes, as long as it's an official governmental-issued ID document.
When starting your ID verification process, select the option Update Identity Documentation in your Verification tab, and click Other to provide alternative documents.