Chubb Travel, Kidnap, and Ransom Insurance

Deel gives you the option to offer our corporate business travel, kidnap, and ransom insurance to your employees through our broker, Newfront. This gives your employees emergency cover and provides comprehensive support, cover, and crisis management before and during their business trip. 

Please note, EOR employees with a visa sponsored by Deel will be able to use this benefit for free. It is covered by their mobility fee. The benefit will be activated automatically and both clients and employees will receive activation emails from us.

[ACCORDION] Who is eligible for this benefit?

All EOR employees with at least 6 months of engagement and all Deel COR contractors are eligible for this benefit. Please be aware that there are 'Danger Zone' countries, in which this insurance does not apply. 

[ACCORDION] How much does it cost?

There are two pricing strategies which clients can choose from:

• $290 for the year, including Kidnap/Ransom & Extortion insurance. Please note that payment will be collected upfront and in full. Invoicing will take place on the employee’s first day, or immediately for existing employees.
• $39/month, for a minimum of 6 months. In case of early termination, the remaining amount will be invoiced.

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Enrollment

Business Travel Insurance can be added during the contract creation process, or you can add the insurance to an existing contract. 

Your employees will receive a welcome email with key information once their coverage has started.

[ACCORDION] How do I sign up an employee for this benefit?

1. You can add business travel insurance when creating a new EOR or COR contract directly on the Deel Platform. Looking to add it to an existing contract? Contact your CSM to enable Business Travel Insurance for your team members. 
2. The Business Travel Insurance contract is effective for 3 years, without having to report or audit.
3. All claims and crisis situations are handled by the insurance broker in collaboration with Deel’s Crisis Management team.

[ACCORDION] What action items do team members have? 

1. Registration is required for all first-time users by visiting the desktop version of the Travel Portal at TravelAssistance.Chubb.com. 
2. Create an Account and enter your email address, then click “Sign Up” to verify your email. Remember to check your SPAM/JUNK folder for the automated message to verify your email address.
3. A confirmation email will be sent to you. Verify your email to confirm your account.
4. Sign in after registering and explore Travel EYE.

[ACCORDION] What do employees need to do when they travel?

1. Continue to book your business travel on Navan.
2. Complete the travel certificate ahead of your travel (each trip requires an updated travel certificate).
   1. Ensure you have access to your travel ID card so you have easy access to contacts, the app, and your insurance card.
3. Follow instructions on the Starter Kit should you need to submit a claim or access care during your travels.

You are required to contact Deel's Crisis Team at least 1 week before your employee is due to travel to an identified risk region. These regions are described below. 

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Assistance

Please visit the Chubb pages for Business Travel Insurance and Kidnap and Ransom Insurance for information, assistance, and details about your coverage. 

[ACCORDION] My employee cannot register to the Travel Portal and is having technical issues. Who can they contact?

If you’re experiencing technical issues or are having trouble registering to the Chubb Travel Assistance Portal, please email AXA Assistance at MedAssist-USA@AXA-Assistance.us for the Travel EYE portal’s tech support.

[ACCORDION] Where do I make a claim?

Please submit a ticket here with your questions regarding a claim.

[ACCORDION] How long does the insurance last?

The minimum contract for this benefit is either 6 months or 1 year, depending on th eplan chosen by the client. Please note that the contract cannot be canceled mid-term. 

[ACCORDION] What are the dangerous regions? How do I contact Deel about them?

Once the coverage has started, both you and your employees will be able to see information about dangerous regions on the platform, as well as what they are and how to contact us about them.

[ACCORDION] How can I cancel my employee's coverage?

In order to cancel this insurance, please reach out to support. Please be aware that the minimum coverage is either 6 months or 1 year, depending on the plan you have chosen, and you cannot cancel coverage mid-term. If you do not cancel the coverage, it will automatically renew.

[ACCORDION] What are the high-risk/dangerous regions?

The following are high-risk or dangerous regions:

Extreme:

• Afghanistan
• Central African Republic
• DR Congo 
• Egypt
• Iraq
• Libya
• Mali
• Nigeria 
• Pakistan
• Somalia
• South Sudan
• Syria
• Ukraine
• Yemen

High:

• Burkina Faso
• Chad
• DR Congo
• Egypt
• Ethiopia
• El Salvador
• Haiti
• Honduras
• Mauritania
• Mexico
• Nigeria
• Pakistan
• Papua New Guinea
• Venezuela

Medium:

• Algeria
• Angola
• Bahrain
• Bangladesh
• Belize
• Bolivia
• Brazil
• Burundi
• Cambodia
• Cameroon
• Colombia
• Comoros
• Congo
• Costa Rica
• Djibouti
• Dominican Republic
• East Timor
• Eritrea
• Fiji
• Guatemala
• Guinea
• Guinea-Bissau
• Guyana
• India
• India
• Indonesia
• Iran
• Israel
• Côte d’Ivoire
• Jamaica
• Kazakhstan
• Kenya
• Korea, North
• Kosovo
• Kyrgyzstan
• Laos
• Lebanon
• Lesotho
• Liberia
• Madagascar
• Mexico
• Mongolia
• Mozambique
• Myanmar
• Nepal
• Nicaragua
• Niger
• Palestinian Territories
• Peru
• Philippines
• Russia
• Saudi Arabia
• Sierra Leone
• Solomon Islands
• South Africa
• Sri Lanka
• Sudan
• Swaziland (Eswatini)
• Tajikistan
• Tanzania
• Togo
• Trinidad and Tobago
• Tunisia
• Turkey
• Turkmenistan
• Uganda
• Ukraine
• Zimbabwe

[ACCORDION] Who do I contact for questions?

You may contact the groups below for the following inquiries:

• Chubb Travel Assistance services inquiry: Contact the Travel Assistance Provider located on your ID card.
• Policy and Claim inquiry: Submit a ticket here.
• Travel Portal inquiry: Contact the Tech Support team at MedAssist-USA@AXA-Assistance.us 

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