Global payroll clients with active entities can submit support tickets about payroll report generation, payroll processing, payroll packages, and more.
Once a ticket is submitted, we aim to respond in 1 business day to your query.
Step 1 - Select the Payroll icon, then the Global Payroll tab
Step 2 - Select the entity
Step 3 - Click the Payroll Support button
You can review the status of submitted support requests, or open up a new payroll ticket for Deel to review.
Step 4 - Click New Request
Select the issue from the dropdown.
Use the toggle to indicate if this is an issue for all direct employees in the payroll, or not.
If you have a query about payroll report submission, please note that all details should be sent before payroll is submitted for processing. If an issue is created after the cut-off date, then changes will be processed either on the following pay cycle or as an off-cycle.
Step 5 - Complete all fields and click submit
Please add as much detail as possible and upload supporting documentation that will help our team investigate.