This guide provides everything you need to run payroll smoothly with Deel, from submitting your Payroll Report and managing employee data to troubleshooting errors and handling special scenarios like onboarding, terminations, or compliance documentation.

In this Article

Key Principles for Running Payroll Successfully

How to Submit Key Payroll Data

Reviewing Payroll Outputs

Special Scenarios: Onboarding, Offboarding, and Compliance

Frequently Asked Questions

Key Principles for Running Payroll Successfully

To ensure timely, accurate, and compliant payroll processing with Deel: 

• Submit a complete Payroll Report by the end of business day on the Payroll Submission Date (cut-off), as indicated in your Payroll Calendar.
• Deel will deliver payroll outputs: Payslips, Payroll Reports, and payments (either via payment file or actual payment execution, depending on your initial configuration), by the Payroll Processing deadline listed on your calendar.
• Post-submission changes will only be processed in the next payroll cycle or require an on-demand payroll.
• Missed deadlines may affect the delivery of subsequent outputs. You can always track timelines in the Cycle View on your Deel dashboard.

What to Include in the Payroll Report:

• New hires and terminations
• Salary updates, bonuses, PTO, commissions, pensions
• Expenses, deductions, and retroactive changes

Tips for Efficiently Running the Payroll

• Always refer to your Payroll Calendar to ensure timely payroll delivery. In case you need help, please submit a request via the Payroll Request Center on the Deel Platform.
• For general guidance on how to navigate and manage payroll via Deel, visit the Deel Academy for training resources.

Roles & Responsibilities

• Clients are responsible for timely submission of complete and accurate payroll data (including time off reports, if applicable).
• Deel is responsible for processing the data, conducting quality checks, and delivering outputs based on what has been submitted.

Where and How to Submit Payroll Inputs

How to Submit Key Payroll Data

• New hires: Add them in the People tab as Direct Employees (Payroll) and include their relevant data in the Payroll Report.
• Terminations: Submit the termination via the People Tab. When submitting the monthly Payroll Report ensure that the desired severance pay and any other entitlements are reflected in the Payroll Report.
• Compliance documents:  Documents which are required for compliance purposes and impact payroll need to be submitted via the Payroll Request Center. By doing so, the payroll manager will ensure the input (from the respective document) is considered for the payroll cycle.
• Net bonuses: Deel processes bonuses as gross amounts by default. If a net amount is required, Deel will perform a gross-up calculation to cover applicable taxes and deductions, ensuring the employee receives the intended amount. To ensure an employee receives a net bonus on Deel (i.e., the post-tax take-home amount), you must:
  • Add the net bonus to the Payroll Report, and
  • Submit a ticket via the Payroll Request Center specifying details including the information that the amount is “net”.
  • Please do so before the payroll submission deadline reaching.
  • Please note that if you do not submit a ticket to the payroll request center reporting the amount as "net", the bonus may be treated as gross, and the employee will receive less than intended.
• Changes to the Payroll Calendar: Clients cannot make changes to the payroll calendar yet, to request changes to the payroll calendar please submit a request through the Payroll Request Center at least 5 business days before the next Payroll Submission Date.
• Reporting PTO or worked hours : Hours worked and PTO/time off should be reported through correctly configured system integrations. Your customer success manager can support you to set those up if required.
  • Hours Worked: These should be submitted via integration whenever possible. If integration isn't available, include them as a Time & Attendance (T&A) report in supporting documents.
  • PTO (Paid Time Off): Report PTO via integration or data ingest. If those options are unavailable, include it as a Time Off report in other supporting documentation.

Managing Payroll Adjustments

Common Scenarios

Reviewing Payroll Outputs

Once payroll has been submitted and processed, Payslips, General Ledgers, SEPA, ICP and G2N reports are accessible through:

Step 1 - Click on Org Settings and Search for Entities

Step 2 - On the Entities page, select the applicable entity and click on the Global Payroll tab

You can also view the outputs on the relevant Payroll Cycle page for each entity via 

Step 1 - Click on the Payroll icon and select the Global Payroll tab

Step 2 - In the completed cycles, click on the applicable entity. 

Select the Deliverables tab to view the outputs including G2N (Gross-to-Net) Reports. 

Common Tasks and Fixes:

• For incorrect deductions or GL errors, submit corrections via the Payroll Request Center.
• If PTO or AVC data isn’t visible, confirm it was submitted properly in the Payroll Report. If needed, raise the issue via the Comms Center.
• If approvals are blocked, confirm all previous approvals are complete and clear your browser cache.
• For payslip download issues, check your browser settings and contact Deel Support if the issue persists.

Before the Payroll Cut-Off:

You can:

• Re-submit your Payroll Report.
• Flag corrections via the Payroll Request Center.

After the Cut-Off:

• Most changes will be processed in the next payroll cycle.
• For urgent cases, you may be eligible for an on-demand payroll, submit a request through the Payroll Request Center.

Special Scenarios: Onboarding, Offboarding, and Compliance

Onboarding

• Add employees via the People tab.
• Include all necessary banking and tax info.
• Upload country-specific documents via the Payroll Request Center.

Offboarding:

• Submit terminations early, ideally before the Payroll Submission Date.
• Include final pay, severance, and entitlements in the Payroll Report.
• If the termination is submitted late, Deel may only process corrections in the next cycle. Still notify Deel Support to meet country-specific reporting rules.

Country-Specific Compliance:

• Use the Payroll Request Center to submit local compliance forms (e.g., ZUS RCA).
• Clearly label the submission with the relevant country and employee.

Split or Complex Payments:

• Indicate payment splits in the Payroll Report.
• Confirm recurring instructions via the Comms Center.

For further assistance:

• Visit the Deel Academy for training and resources.
• Use the chatbot on your Deel dashboard to contact Deel Support.

Frequently Asked Questions

[ACCORDION]Can I still process the final pay if the termination was submitted late?

 If the Payroll Submission Date has passed, we may need to process it in the next cycle. Please notify Deel Support in these cases. 

[ACCORDION]How do I submit a net bonus?

Please include the net bonus amount in the Payroll Report and submit a ticket via the Payroll Request Center specifying it’s a “net” value. 

[ACCORDION]Can I upload documents directly to an employee profile?

Clients can upload the documents directly to an employee profile but these may not be reviewed. We advise you always to notify your Payroll Manager via the Payroll Request Center in such scenarios. 

[ACCORDION]What if I discover an error after payroll is submitted?

Please submit the correction via the Payroll Request Center. Most edits will be reflected in the next cycle. 

[ACCORDION]How do I bulk update payroll data?

Click Bulk Edit in the Payroll Report, download the CSV, make changes, and re-upload it to the platform. Refer to this article for more info. 

[ACCORDION] Can I reimburse expenses outside the pay cycle?

Yes, Global Payroll clients can create off-cycle payroll runs to reimburse employee expenses outside the regular payroll cycle. Please refer to this article How to Create Off-Cycle Payroll for Global Payroll Employee Expenses for a detailed breakdown of the process.