This article explains what Two Factor Authentication is and how to set it up for your account.
Authenticator apps are the most secure way to manage account access and prevent the risk of unauthorized users logging into your account.
In this article:
What is Two Factor Authentication?
Setting up 2FA via authenticator app for new accounts
Setting up 2FA via authenticator app for existing accounts
What is Two Factor Authentication?
For your security, we require two-factor authentication (2FA) when logging into your account. This may also be required when performing other sensitive actions.
Two factor authentication (2FA) is a method of establishing access to an online account or computer system that requires the user to provide two different types of information.
Enabling 2FA is an important way to increase security while using your Deel account. It adds an extra level of protection to make sure only you have access to your data and transfers.
Why does Deel recommend Two Factor Authentication with an authenticator app?
The reason is simple: 2FA via an authenticator app gives your account the highest level of security.
From your smartphone, you can download on the App Store or Google Play an authenticator app like Google Authenticator, Authy, or Microsoft Authenticator.
An authenticator app will generate a unique code every 30 seconds. It is twice as secure as sending a code via SMS.
Setting up 2FA via authenticator app when creating account
✅ Step 1 – Secure your account
After you complete your profile and enter your personal details, you need to secure your new account.
We strongly recommend setting up your 2FA with an authenticator app.
Click Set Up Now to get started.
✅ Step 2 – Install authenticator app
If you don't already have an authenticator app on your smartphone, you can download from the App Store or Google Play an authenticator app like Google Authenticator, Authy, or Microsoft Authenticator.
Follow the setup instructions on your phone.
The availability of certain authenticator apps may differ depending on your location and operating device.
✅ Step 3 – Scan QR code
To enable 2FA, scan the QR code in order to link the authenticator app on your phone to your Deel account.
If you are unable to scan the QR code, click Can't Scan The QR Code? and instead enter security key into the authenticator app.
✅ Step 4 – Enter code
Enter the 6-digit code from your authenticator app, and then click Enable.
Please see our FAQs for more details on accessing your account.
Setting up 2FA via authenticator app for existing accounts
✅ Step 1 – Open your account Security Settings
(1) Go to Account Settings and (2) select the Security Tab
✅ Step 2 – Click Set Up Authenticator
You may already have downloaded an Authenticator App on your smartphone, so please check.
✅ Step 3 – Select Add Account on an Authenticator App
You can scan the Deel QR code into the app, or copy and paste the secret key
✅ Step 4 – Enter the six digit verification code and click Set Up
How to log in with 2 Factor Authentication
Your account will only be accessible with a randomly generated 6-digit code.
Smartphone screen:
If you don't have your smartphone with you or can't access the code from your Authenticator App, you can choose to have a One-Time Password sent to your email.
FAQs
[ACCORDION] Can I still access my account if I haven't set up 2FA?
Yes, you can still access your account by requesting a One Time Password sent to your email.
But until 2FA is enabled, you won't be able to perform sensitive actions.
[ACCORDION] Can I turn off 2FA for my Deel account?
No. 2FA is automatically enabled and can not be disabled.
[ACCORDION] What if I can't access my Authenticator app?
If you lose the smartphone device you use for 2 Factor Authentication or if you can not access your Authenticator App, you can choose to send a One-Time Password code to your email.
If you have additional concerns, contact us 24/7 and we’ll be happy to assist you.
[ACCORDION] What if I can't access the email to receive a One-Time Password?
If you are unable to access your email, please schedule a live video call with Deel Support to receive further assistance in accessing your account.
[ACCORDION] What authenticator apps can I use?
From your smartphone, you can download on the App Store or Google Play an authenticator app like Google Authenticator, Authy, or Microsoft Authenticator. Follow the setup instructions on your phone.
The availability of certain authenticator apps may differ depending on your location and operating device.
[ACCORDION] Can I have multiple devices with the same authenticator?
No. Setting up a new authenticator app will remove any existing connections.
[ACCORDION] Can I use an authenticator app if my phone is not connected to cell service?
Yes, authenticator apps are accessible offline as well
[ACCORDION] What can I do if I can't enter the code in time and am locked out?
Authenticator app 2FA codes are time sensitive, and it is crucial that the time on your phone is correctly synced with the official time.
Manually entered time settings and offline devices will eventually slip out of sync.
If your phone's time is out of sync or if you have changed time zones, select General>Date and Time on your phone and change the time settings from Manual to Automatic.
If it is already set to Automatic, toggle it off and on to re-sync the app.
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