This article explains what Two Factor Authentication is and how to set it up for a account.
Authenticator apps are the most secure way to manage account access and prevent the risk of unauthorized users logging into an account.
If unable to access the email address for a One Time Password or reset the 2FA, it is possible to schedule a live video call with Deel for further assistance.
In this article:
What is Two Factor Authentication?
Setting up 2FA via Authenticator App for New Accounts
Setting up 2FA via Authenticator App for Existing Accounts
What is Two Factor Authentication?
For security, we strongly request adding two-factor authentication (2FA) when logging into an account. This may also be required when performing other sensitive actions.
Two factor authentication (2FA) is a method of establishing access to an online account or computer system that requires the user to provide two different types of information.
Enabling 2FA is an important way to increase security while using a Deel account. It adds an extra level of protection to make sure only the owner has access to their data and transfers.
Why does Deel recommend Two Factor Authentication with the Deel Mobile App?
We recommend using the Deel Mobile App to set up and approve 2FA, as using your smartphone will generate push notifications for your approval without the need to access additional codes.
You can use this article to understand how to download and correctly set up 2FA in the application.
You may also download an authenticator app such as Google Authenticator, Authy, Dashlane, or Microsoft Authenticator via the App Store or Google Play to your smartphone.
An authenticator app will generate a unique code every 30 seconds. It is twice as secure as sending a code via SMS and Email.
Setting up 2FA for existing accounts
We strongly recommend using the Deel Mobile App as a 2FA method, but if you decide to set up 2FA via Authenticator App please follow these steps:
Step 1 - Open the account, click on the avatar and select Profile Settings from the dropdown menu
Step 2 - Select the Account access tab
Click Set up next to the Authenticator app option
Step 3 - Open Authenticator app and scan the QR code
if you don’t have an authenticator app on your phone, please follow the instructions from this page.
Step 4 - Enter the 6 digit code and click Enable
If you did everything right you will then see the confirmation on your screen.
How to log in with 2FA enabled
On the Deel login screen, you’ll see three options:
- Approve in Deel App - tap the push notification on your phone.
- Use Authenticator App - enter the 6-digit code from your app.
-
Send OTP via Email - receive a one-time code by email.
If none of these work, schedule a live video call with Deel Support for help.
FAQs
[ACCORDION] Is 2FA mandatory?
It depends on the organization's requirements. Some organizations may make 2FA mandatory for specific roles. Organizations can configure this by going to the Access Management section in their Organization Settings and reviewing their security requirements.
[ACCORDION] Can the account still be accessed if no 2FA has been set up?
Yes, it is still possible to access the account by requesting a one-time password sent to an email address.
However, until 2FA is enabled, users won't be able to perform sensitive actions.
[ACCORDION] Is it possible to turn off 2FA for the Deel account?
No. 2FA is automatically enabled and can not be disabled.
[ACCORDION] What if the Authenticator app cannot be accessed?
If the smartphone used for two-factor authentication is lost or the authenticator app is otherwise inaccessible, it is possible to choose to send a One-Time Password (OTP) code to the email.
For additional concerns, please contact us 24/7, and we’ll be happy to assist.
[ACCORDION] What if the email to receive a One-Time Password can't be accessed?
If unable to access the email, please schedule a live video call with Deel Support to receive further assistance in accessing the account.
[ACCORDION] What authenticator apps can be used?
From a smartphone, it is possible to download an authenticator app such as Google Authenticator, Authy, Dashlane, or Microsoft Authenticator via the App Store or Google Play. Follow the setup instructions on the phone.
The availability of certain authenticator apps may differ depending on the location and operating device.
[ACCORDION] Is it possible to have multiple devices with the same authenticator?
No. Setting up a new authenticator app will remove any existing connections.
[ACCORDION] Can an authenticator app be used if my phone is not connected to cell service?
Yes, authenticator apps are accessible offline as well
[ACCORDION] What should to do if an account is not accessible due to 2-factor authentication (2FA) issues?
Authenticator app 2FA codes are time sensitive, and the time on the phone must be correctly synced with the official time.
Manually entered time settings and offline devices will eventually slip out of sync.
If the phone's time is out of sync or if it has changed time zones, select General>Date and Time on the phone and change the time settings from Manual to Automatic.
If it is already set to Automatic, toggle it off and on to re-sync the app.
[ACCORDION] What can be done if a user account says that it is locked out?
If multiple login attempts with incorrect credentials have been made, the user account may be temporarily locked. Waiting for a short period before attempting to log in again is recommended.
If unable to access a locked account after waiting, please schedule a live video call with Deel Support to receive assistance in regaining access.
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