[ACCORDION] How long does the implementation take?

The implementation process can take from one to three months, depending on the number of employees and the country's complexity. The steps are:

• Meeting to review requirements and map out desired "go live" date
• Data collection and migration
• Employee onboarding
• Parallel payroll
• Payroll configuration

Because Deel doesn't deal with third party providers for global payroll in 100+ countries, our implementation process is much quicker than any other competitor.

 

[ACCORDION] What does 'fully managed' payroll mean and how is it different from standard payroll processing?

Fully managed payroll providers handle all aspects of payroll processing and management on behalf of their clients. This includes calculating employee wages and taxes, processing payroll, generating pay stubs, and filing tax forms with the appropriate authorities.

Standard payroll processing typically involves the employer handling most or all of these tasks in-house, using either manual or automated systems.

The key difference between fully managed payroll and standard payroll processing is the level of involvement and responsibility required of the employer. With fully managed payroll, the employer can outsource the entire payroll process to the payroll processing company, which takes care of everything from start to finish. This can save time and effort for the employer, who can focus on other aspects of running their business.

 

[ACCORDION] How does Deel ensure the security of sensitive employee data?

Deel takes data security seriously and uses best-in-class security protocols, such as SSL encryption, two-factor authentication, ISO 27001 certification, and SOC 2 and GDPR compliance.

We also have a dedicated security group that monitors our systems 24/7.

 

[ACCORDION] How does Deel ensure compliance with tax and labor laws in different countries?

We have a group of local experts in 100+ countries who stay up-to-date with local laws and regulations to ensure compliance.

 

[ACCORDION] How can clients access payslips?

Clients will be able to view payslips as part of the payroll package, and payslips will be displayed for each respective cycle.

If using an HRIS integration, such as BambooHR or Hibob, we will push payslips directly to the HRIS so that the employees can have access.

If the business is not using an HRIS integration, Global Payroll employees will log on to Deel and access their payslips there.

 

[ACCORDION] If funding Global Payroll via Deel, can clients make payments to EOR Employees or Contractors at the same time?

The funding flow for Global Payroll is separate from any mass payments sent to EOR employees or contractors. Therefore, the payroll process must be completed twice.

 

[ACCORDION] How does Deel handle exchange rates for Global Payroll?

Deel makes it possible for clients to fund payroll in their local currency and pay employees in their local currency.

Learn more about how Deel handles exchange rates.

 

[ACCORDION] Can clients use a mix of payment options?

Yes. In many cases, this will be necessary since Deel won’t be able to process the payroll on the client's behalf across all countries, due to local compliance regulations. Clients can pay some employees through Deel, and some directly.

 

[ACCORDION] When will employees be paid after they are onboarded at Deel?

When clients create a Global Payroll contract and enter the desired contract start date, they will see a message on the platform informing them when the employee's first payroll cycle will be.

The employee must be fully onboarded by the date listed to process the payroll report.

If the employee is not fully onboarded on time, then it may be necessary to push their start date forward.

 

[ACCORDION] What if a direct employee isn't onboarded before the payroll cut off date?

If the employee is not fully onboarded on time, then it may be necessary to push their start date forward and delay their first payday.

 

[ACCORDION] Can clients change the employment country for their employees if they move?

Once the Global Payroll Direct Employee contract has been created, clients can not change the employment country on the platform. Please contact us for further assistance.

 

[ACCORDION] Does Deel offer US Payroll and PEO services?

Yes, in the US we provide both PEO (Professional Employer Organization) and payroll.

 

[ACCORDION] Can clients set up recurring items on the payroll report?

Yes, clients can set up recurring Benefits and Deduction items. First, they need to update payroll items by selecting the Organization Setting icon on their homepage and selecting the entity.

Select Global Payroll > Edit Payroll report to make changes.

Select the Global Payroll tab and click Review and Submit.

Choose an employee, click Edit Recurring Items and clients can toggle on the recurring button.

 

[ACCORDION] Can clients choose their own payroll schedule?

Clients have a lot of flexibility in setting up their payroll cycles. This can be finalized during the onboarding process, subject to Deel’s approval.

 

[ACCORDION] How is holiday pay processed?

The laws concerning holiday pay vary by country. Different regions have different requirements about holiday pay accrual and payment options.

Deel will process the statutory minimum holiday pay payments for the client's location.

If clients want to offer more than the mandatory minimum, please reach out to Deel so it is added to the Employee Agreement.

In this case, if a direct employee is accruing more holiday days than the mandatory minimum, it will result in a higher payout for holiday time.

 

[ACCORDION] What if there is a payroll error?

If there are miscalculations and incorrect payments, Deel will assume liability.

 

[ACCORDION] Do clients have to use Deel’s existing benefit providers?

No, clients can choose their own providers and can continue offering their employees the same packages they currently receive.

However, Deel can introduce clients to its extensive partner network for any additional benefit or compliance requirements.

Deel takes care of enrolling employees in the mandatory benefits for that country; however, any benefits above the statutory minimum should be taken care of by the client. This can include optional private healthcare and more. 

We will account for any adjustments and deductions within the payroll cycle.

 

[ACCORDION] Can clients offer equity or stock options to employees under Global Payroll? 

Yes.  

Clients can use this alongside an existing equity granting platform (such as Carta) that actually grants the stock options, while Deel can be used to track who has been granted stock and over what time period.

Can I give employees bonuses or commissions under Global Payroll?

Yes. Bonuses and commissions can be added by adjusting payment amounts during the payroll review process. 

See our article on submitting a payroll report for details on adding bonuses and adjusting pay. Please note that bonuses and other changes to pay must be submitted before the payroll cut-off date.

 

[ACCORDION] Can Deel pay employee salaries and taxes on behalf of clients?

Possibly. Depending on the country, Deel can handle the payment of liabilities to the government and employees on behalf of clients.

If clients are required to make payments themselves, Deel will provide the necessary payment files to expedite the process.

 

[ACCORDION] Do clients have to calculate taxes separately?

No, Deel will handle all payments for required taxes to the relevant authorities.

Deel calculates tax contributions for both employees and employers based on local laws and regulations.

Additionally, we register and de-register the employment with the government on the client's behalf, where required.

Year Closing and Adjustments are available as additional reports, for a separate fee.

Please note, that we do not do personal tax filings or personal tax returns.

 

[ACCORDION] What kinds of end-of-year documents does Deel provide?

Deel provides all mandatory end-of-year documents for taxation. For example, W2 forms in the United States; T4 forms in Canada; P45s in the UK; etc.

 

[ACCORDION] How does Deel handle severance pay?

Deel will automatically handle statutory minimum requirements around severance pay for the country. We can accommodate if clients wish to offer additional severance to an employee following termination.

 

[ACCORDION] What reporting columns can be customized in a deductions report?

There are more than two dozen unique reporting columns that can be customized in the deductions report. They are:

Taxes and Social Security

Educational Tax
Income Tax
Local Tax
Social Security
Solidarity Tax
State/Province/Region Tax
Taxes - Other

Retirement and Pension

401k
Roth 401k
Pension/Retirement
Supplementary Pension

Health and Insurance

Death Insurance
Dental Insurance
Disability Insurance
Long-Term Care Insurance
Management Insurance
Occupational Injury
Parental Insurance
Private Health Insurance
Public Health Insurance
Short-Term Disability
Supplemental Long-Term Care Insurance
Supplemental Health Insurance
Vision Insurance
Work Accident Insurance

Other

Advanced Study Fund
Loans
Student Loan
Trade Union

 

Clients can further filter the report by:

Country
Entity
Payroll cycle
Currency
Employee name

[ACCORDION] What reporting columns can be customized in a contributions report?

There are nearly two dozen unique reporting columns that can be customized in the contributions report. They are:

Taxes and Social Security

Advanced Study Fund
Educational Tax
Family Leave Insurance
Food vouchers
Parental insurance
Social Security
Social Unemployment
Solidarity Tax

Retirement and Pension

401k
Roth 401k
Pension/Retirement
Supplementary Pension

Health and Insurance

Death insurance
Disability insurance
Long Term Care insurance
Occupational Risk
Private health insurance
Public health insurance
Short-term disability

Other

Management Insurance
Skills Development Levy
Trade Union

Clients can further filter the report by:

Country
Entity
Payroll cycle
Currency
Employee name

 

[ACCORDION] Will employees lose previous payslips and documents in the EOR to the Global Payroll switch?

No. Deel has created a special tab that allows employees to switch between an EOR Employee profile and a new Global Payroll profile.

Employees can click on their avatar from their Dashboard, and select their account type - Direct Employee (for Global Payroll), or EOR Employee.

[/ACCORDION]