This guide explains how to connect your HiBob directory to Deel for EOR Employees. The integration syncs time-off requests from HiBob to Deel in a one-way sync.
For Direct Employees, see the dedicated article.
In This Article
- Before You Begin
- Step 1: Connect to HiBob
- Step 2: Set up the EOR Time off plugin
- Frequently Asked Questions (FAQs)
Before You Begin
To successfully set up the HiBob integration, you'll need:
- A user with an admin role on Deel
- A user with configured permissions on HiBob
Permissions
Your HiBob service user must have the following permissions configured:
- See company's time off settings (Features > Time Off > Settings)
- See who's out today (People's data > Time Off > See who's out today) - Based on personal working pattern and time off calendar - Because of a private policy
- General "See who's out today"
Refer to the How to configure HiBob permissions page for detailed setup instructions. Specific permissions may vary depending on your HiBob configuration. Consult your Deel representative if you've customized your HiBob setup.
Worker lifecycle status
All employees must be in "hired" status in HiBob before they will sync to Deel. Employees in "prehire" status will not sync. Ensure your HiBob lifecycle status is updated to "hired" before expecting employee data to appear in Deel.
Step 1: Connect to HiBob
- In the left sidebar, select Apps & Automation to expand its submenu.
- Select App Store.
- On the Apps overview page, enter HiBob in the Find apps search field.
- Select the HiBob.
- On the HiBob integration details page, click Connect HiBob.
- On the setup page, enter the User service ID and Token that you retrieved when configuring HiBob permissions. Turn on Is your HiBob environment a sandbox? only when connecting to your organization's HiBob test environment.
- Click Continue and complete the remaining connection prompts, including the notification settings.
The integration is now connected and you can start to configure the integration.
Step 2: Set up the EOR Time off plugin
This plugin syncs your direct employees' time off logged in HiBob to Deel, making HiBob the source of worker time-off reporting.
Time off is processed as half days or full days only
If HiBob records contain hourly time-off entries (e.g., 22 hours), they will be converted to the nearest half or full day when synced to Deel. Plan your time-off entries accordingly to avoid unexpected conversions.
To set up the time off plugin
Each plugin requires specific permissions to be assigned to the HiBob service user to work.
- From the connected HiBob integration page, select the Plugins tab.
- Enable the EOR Time Off plugin.
- Scroll to Time Off Type Mapping.
- Match each Deel time-off type with at least one HiBob time-off type.
- Save the time-off type mapping.
- Select Sync HiBob on the connected integration page if you need to trigger a manual sync.
The time off plugin is configured and approved direct employee time off will begin syncing.
Time-off entries cannot be corrected in Deel while HiBob sync is active
If an EOR Employee's time-off entry is recorded under the wrong leave type in HiBob, you cannot correct it directly in Deel. Manual changes made in Deel will revert on the next sync. If a time-off entry needs to be corrected. To request a correction, submit a support ticket describing the incorrect leave type entry and the correct leave type it should be moved to.
Countries not connected to HiBob
For employees in countries not connected to the HiBob integration (for example, Mexico), leave type corrections are handled directly on the Deel side. The same support ticket process applies. You can submit via Start > Client > Employee of Record Time-off > Country of Employment. There are no sync concerns to account for.
Frequently Asked Questions (FAQs)
How can a match between HiBob and Deel user profiles be done?
Matching Deel and HiBob users is a critical step for the integration because data is synced only for matched profiles. The integration matches profiles by checking the user's employee ID. If the employee ID provided in Deel matches a HiBob profile's employee ID, the two users are linked. If any users in Deel cannot be located in HiBob, it is usually because a matching profile cannot be found in HiBob. To resolve this issue, ensure that all users in Deel have a corresponding user profile in HiBob, with the same employee ID stored in Deel.
How often will the integration sync?
The integration will sync daily, at 12 noon GMT.
Does the integration sync balances?
No, the integration does not sync or reconcile balances.
Why are there discrepancies in balances between the two systems?
Discrepancies can arise if the total allowance in the HRIS system differs from that in Deel. To resolve this, ensure that the HRIS policy is aligned with Deel's. If alignment isn't possible, contact the assigned Customer Success Manager (CSM) to discuss adjusting Deel's contracts to better fit the company's policy where feasible.
Why are the total allowances not the same in both systems?
The HRIS system may have PTO policies that differ from those in Deel, potentially leading to variations in accrual logic. As Deel cannot automatically align external systems to our policies, any necessary adjustments must be made manually to ensure consistency.
Does the HiBob integration sync salary changes of EOR employees from HiBob into Deel?
No, the HiBob integration does not sync salary changes of EOR employees from HiBob into Deel.