When making a payment on Deel, clients may see different payment statuses on their payment methods. Here is what they mean:
For Credit Card and Direct Debit Payments
- Processing: Payment is currently being reviewed and is pending approval. It may take up to 1 business day for the payments to be approved.
- Approved: Payment has been approved by Deel. Contractor and employee payouts will be processed on the due date. Payments may remain in this status for up to 5 business days.
- Complete: Deel has received the funds, and the transaction is fully settled.
- Cancelled: Payment was started, but it was manually cancelled before settlement.
- Failed: The payment method failed. This may be due to insufficient funds, incorrect account details, bank rejection, or other reasons. Invoices are immediately available on dashboard for re-payment.
When paying on Deel using a credit card or direct debit, workers will be paid on time once the payment has been approved. But the invoice is only marked as paid when we receive the funds. This transaction settlement can take up to 5 business days, depending on payment method.
For Bank and Wallet Transfer Payments
- Waiting for funds to arrive: Payment was initiated on the Deel platform, and we are waiting for the bank or wallet transfer to arrive. Payments remain in this status until cash transfer is received.
- Approved: Payment is approved by Deel. Contractor and employee payouts will be processed on the due date. Bank and wallet transfers are typically only approved once funds are received, unless the client has special payment terms.
- Complete: Deel has received the funds, and the transaction is fully settled.
- Cancelled: Payment was started, but it was cancelled before funds were received.
- Due on/Overdue: For clients with Net payment terms, this shows the date that payment to Deel is due. If the payment is not made by the due date, it becomes overdue.