Clients can cancel a processing payment made via bank transfers, Wise, Mercury, and Coinbase on the platform.
Please note that payments made via direct debit (pull) methods cannot be cancelled once processing has started.
✅ Step 1 - Go to the Awaiting Funds tab
From the home page, click the Payroll icon, then go to Payments → Awaiting Funds.
Clients can only cancel payments with the Waiting for Funds to Arrive status. This status means that the payment was initiated on the Deel platform, but the transfer from the bank or wallet has not yet arrived.
✅ Step 2 - Select the payment
Click on the processing payment you want to cancel.
✅ Step 3 - Cancel Payment
Click Cancel Payment.
Please select a reason for the cancellation from the dropdown menu.
Clients will receive an email confirmation once the payment has been cancelled.
After cancellation, all related invoices will become available to pay again.
Clients can review cancelled payments in the Payments tab.