Clients can cancel a processing payment made via bank transfers, Wise, Mercury, and Coinbase on the platform.
For all other payment methods, please contact us.
✅ Step 1 - Select payment
From the home page, select a payment in progress marked Waiting For Funds To Arrive
Clients can also select the Payments tab from the Payroll icon to pull up the full list.
Waiting For Funds To Arrive means that while the payment was initiated on the Deel platform, we are still waiting for the bank or wallet transfer to arrive.
✅ Step 2 - Cancel Payment
Click Cancel Payment.
Please select a reason for the cancellation from the dropdown menu.
Clients will receive an email confirmation of the cancelled payment.
Once the cancellation is confirmed, all invoices will be available to pay again.
Clients can review cancelled payments from the Payments tab.