This article explains how employees can verify their Deel accounts, so they can complete the mandatory onboarding checklist and begin receiving their salary.
We need to verify their identity - with a government-issued photo ID - to ensure compliance and protect personal details. Luckily, this verification process is quite fast - usually less than 5 minutes, thanks to our external provider Veriff. However, if a manual review of documents is required, account verification will take up to 1 business day.
How to Verify an Account
Our verification process is easy and should only take a few minutes, thanks to our partner Veriff.
If there's an onboarding reminder on the home page, click View Onboarding Checklist.
✅ Step 1 – Open My Onboarding checklist
Select My Onboarding on the home page, and click Start on Verify your Identity.
✅ Step 2 – Complete Veriff process
We will request that employees submit a selfie, and a photo of government-issued identification, like a passport or driver's license.
If submitted via Veriff, employees just need to wait for the scan to be completed and the verification confirmed!
If they fail the Veriff verification process twice, don't worry! Deel can help to manually verify the documents. However, the manual review process can take one full business day.
How to Manually Verify an Account?
Account Verification through Veriff will not be an option for all employee accounts. It depends on Veriff's supported countries and document types. Employees may be automatically prompted to use manual verification.
Employees will also need to begin manual verification if they have failed the Veriff process twice.
✅ Step 1 - Click Start Manual Verification on the home page
Select the profile picture, click Profile Settings, and select the Verification tab to begin the personal verification process.
✅ Step 2 - Upload the documentation and click Next
Employees can see the document review status from the Verification tab in Account Settings.
The manual review process may take one full business day, so please be patient with us!
Frequently Asked Questions
[ACCORDION] Why wasn’t my document accepted by Veriff?
Common reasons that a document may not be approved include:
✘ Image was taken from a screen
✘ Image is blurry or distorted
✘ Corner of document missing
✘Document has expired
If the document can't be verified via Veriff, you may be prompted to resubmit.
[ACCORDION] I don't have a Deel account. How can I verify my identity?
If you don’t have a Deel account, your employer will trigger an email during contract creation for you to verify your account. From that email, you will be able to initiate and complete the verification process.
[ACCORDION] Can I still sign my Employment Agreement if my account hasn’t yet been verified?
Yes, you can still sign the EA if you have not completed the “Know Your Customer” verification process.
However, Deel can not countersign the agreement until you pass the verification. This could impact your onboarding timeline and delay your start date.
[ACCORDION] How do I know if my account isn't verified?
We will make it clear if your account is not yet verified. There will be red circles and red exclamation points on your home page and Account Settings page.
If your account is not Verified, you will be unable to use many of Deel’s features.
Your home page will display the message Verification Required until you verify your account.
[ACCORDION] Can I provide a temporary ID?
Yes, as long as it's an official governmental-issued ID document.
When starting your ID verification process, select the option Update Identity Documentation in your Verification tab, and click Other to provide alternative documents.
[ACCORDION] Can I check the progress of my ID verification?
After submitting your documents for verification, you can check the progress of it via your Account Setting, and clicking on the Verification tab. From there, you will be able to see a verification tracker with the most updated information.