This article explains how clients can offer Chubb business travel, kidnap, and ransom insurance to their employees and answers some frequently asked questions about this service.
We are able to offer this insurance to EOR employees or Deel COR contractors through our broker, Newfront.
A one-year policy costs $290 USD, which also includes Kidnap/Ransom & Extortion insurance.
In this article:
How to Sign Up
Travel insurance can be added while creating a new contract for an EOR employee or Deel Contractor of Record (COR), or it can be added later from the worker’s profile.
Add insurance during contract creation
Go to the People icon.
Select People and click Add people.
Complete the contract details until you reach the Benefits & Extras step.
Under Travel Insurance, click Add.
Review available coverage options and request a quote.
Add insurance for an existing worker
Go to the People icon and select People.
Click the worker’s name to open their profile.
On the right-hand panel, scroll to the Travel insurance section.
Click to view, enable, or manage the employee’s coverage.
If an EOR employee has a visa sponsored by Deel, Business Travel Insurance is provided at no additional charge. A welcome email is sent with enrollment instructions.
Some countries are classified as Danger Zones, where coverage does not apply. The list may change over time, and clients will see the most up-to-date list on the platform when signing up.
Clients may contact Deel Support 24/7 for assistance or questions.
Payment and Invoicing
A one-year policy costs $290 USD, which includes Kidnap/Ransom & Extortion coverage.
A 6-month subscription is available for $39 USD/month, or a monthly subscription for $50 USD/month.
Payment is collected upfront in full for annual plans. Invoicing occurs on the worker’s first day or immediately for existing workers.
Clients must create an account in the Travel Portal at TravelAssistance.Chubb.com to access resources.
Employees will receive a welcome email with key information once their coverage has started, and they must contact Deel at least one week before travelling to an identified risk region below.
What Are the High-Risk and Dangerous Countries?
Once insurance coverage has started, both clients and workers will be able to see information about dangerous regions on the platform where coverage may not apply.
Clients must contact the Deel Crisis Group at least 1 week before the employee begins travel to an identified risk area.
Please note that the risk level associated with individual regions may change.
Extreme Risk:
| Afghanistan | Nigeria |
| Central African Republic | Pakistan |
| DR Congo | Somalia |
| Egypt | South Sudan |
| Iraq | Syria |
| Libya | Ukraine |
| Mali | Yemen |
High:
| Burkina Faso | Honduras |
| Chad | Mauritania |
| DR Congo | Mexico |
| Egypt | Nigeria |
| Ethiopia | Pakistan |
| El Salvador | Papua New Guinea |
| Haiti | Venezuela |
Medium:
| Algeria | Fiji | Lesotho | Sri Lanka |
| Angola | Guatemala | Liberia | Sudan |
| Bahrain | Guinea | Madagascar | Swaziland (Eswatini) |
| Bangladesh | Guinea-Bissau | Mexico | Tajikistan |
| Belize | Guyana | Mongolia | Tanzania |
| Bolivia | India | Mozambique | Togo |
| Brazil | Indonesia | Myanmar | Trinidad and Tobago |
| Burundi | Iran | Nepal | Tunisia |
| Cambodia | Israel | Nicaragua | Turkey |
| Cameroon | Côte d’Ivoire | Niger | Turkmenistan |
| Colombia | Jamaica | Palestinian Territories | Uganda |
| Comoros | Kazakhstan | Peru | Ukraine |
| Congo | Kenya | Philippines | Zimbabwe |
| Costa Rica | North Korea | Russia | |
| Djibouti | Kosovo | Saudi Arabia | |
| Dominican Republic | Kyrgyzstan | Sierra Leone | |
| East Timor | Laos | Solomon Islands | |
| Eritrea | Lebanon | South Africa |
FAQs
[ACCORDION] Who resolves a claim?
Workers will need to carefully follow the instructions on their insurance Starter Kit if they need to submit a claim or access care during their travels.
All claims and crisis situations are handled by the insurance broker in collaboration with Deel’s Crisis Management group.
[ACCORDION] Who to contact for questions and additional information?
Clients may contact the groups below for the following inquiries:
- Chubb Travel Assistance services inquiry: Contact the Assistance Provider located on the client's ID card
- Policy and Claim inquiry: Submit a ticket here for Deel to review
- Registration problem or technical query: MedAssist-USA@AXA-Assistance.us
Please visit the Chubb pages for Business Travel Insurance and Kidnap and Ransom Insurance for information, assistance, and details about the coverage.
[ACCORDION] How long does the insurance last?
Clients can choose between monthly, 6‑month, or 1‑year coverage, depending on the plan selected. Please note that the contract cannot be canceled mid‑term.
If clients do not contact us to cancel the coverage, it will automatically renew.