This article is for clients and it explains how to integrate Jira with Deel.
The Deel - Jira integration ensures that team member profiles on Deel and Jira are consistently synchronized, promoting efficient collaboration and communication across platforms.
This integration will automate the process of adding and revoking employee access in Jira based on their status in Deel HR.
In this article:
Before you begin:
One must have one of the following Org Admin user roles on Deel:
- Org Admin
- Integrations Admin - People
- IT Developer Admin
Please ensure that the email address on the Deel contract and the Jira profile match.
Unmatched employees will not be able to receive notifications until their email addresses have been updated.
Connect Jira to Deel
✅ Step 1 - From the Deel home page, select the Hub icon and Apps tab. Search for Jira and click on connect to initiate integration.
✅ Step 2 - Follow these instructions:
a) Enter Your Atlassian Domain: Start by entering the Atlassian domain. This is the company specific URL when logged into Jira Cloud.
b) Provide Your Jira Login Email: Enter the email address you use to log in to your Jira account.
c) Generate an API Token: Navigate to Jira Profile settings, then go to 'Security' and select 'API Tokens'. Here, choose 'Create API Token'. Once the token is generated, copy it.
d) Paste the API Token: Finally, paste the copied API token into the 'API Token' input field on the integration setup page.
After all the required information have been accurately entered, clicking the 'Complete' button will trigger a popup modal. This modal serves as a confirmation that connection to Jira has been successfully established.
User Provisioning plugin
This plugin simplifies the process of setting up Jira accounts for new employees and revoking access when they leave the company. During onboarding, have the flexibility to decide when the new hires get their Jira access - whether it's before, on, or after their start date. Establish password guidelines like generating randomised passwords, personalising passwords, and mandating users to update their passwords upon their initial login. In the same way, during off-boarding decide when accesses are revoked which saves time and ensures a consistent experience for all.
People Match plugin
This plugin allows clients to verify who is connected between Deel and Jira and identify any unmatched users. From the Jira account profile, clients can readily see how many accounts are unmatched. Unmatched employees will not be able to receive notifications until their email addresses have been updated.
Clicking on the People Match reveals a side tray of unmatched accounts that can be reviewed and matched manually. If there are profiles that can't be matched, please verify that these users have a profile in Jira and that the email addresses in Deel (contract email or alternate email) match their Jira profile email. If the user has a personal email in Deel but a work email in their Jira profile this might cause the matching issue. Adding an alternate email in Deel to match the one in their Jira profile should resolve this problem. Please note that adding a new email will require the user to confirm the change by clicking on a link that Deel will send to the newly added address.
Frequently Asked Question
[ACCORDION] What happens if employee profiles aren't synced?
Unmatched employees will not be able to receive notifications until their email addresses have been updated.
Typically work email is entered in Jira but personal email is used to sign up to Deel. If this is the case, simply ask workers to:
- Enter in an alternate contact email in Deel.
- Log into Deel and find their contract
- Click into their contract on the home screen
- Go to the ‘contract details’. Under the ‘contract details’ section they can locate the ‘Alternate email’ field
- Click on ‘Alternate email’ and input their work email. This email must match the one in Jira. They will confirm this by clicking a link we send to that email.
If using Deel HRIS, those emails will be used for syncing together the two profiles.