This article explains how PEO employees who have enrolled in benefits through Deel can begin to use their benefits and access information about carriers.
In this article:
- When you can start using your healthcare benefits
- How to get your health card
- Where to find your Group ID number
- How to contact or register with the various carriers
When you can start using your healthcare benefits
If you are enrolled in healthcare benefits, they will be effective on your start date at Deel, whether you have received your health card or not.
[ACCORDION] If I do not yet have a health card (physical and/or digital) and I need to pay for emergency care, can I get reimbursed?
If your healthcare benefits are already effective, you are eligible for reimbursement, even if you don’t have a health card yet. You will need to pay for the services upfront and can contact your respective carrier to start the reimbursement process.
Please note that any claims eligible for reimbursement will depend on your healthcare plan.
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How to get your health card
Your physical health card should arrive at the home address you have specified in the Deel platform within 15 business days after the last day of the enrollment period. If there has been a change to your home address, please let the Deel team know by submitting a request.
[ACCORDION] Can I get a digital card while I wait for my physical card?
- Yes, if you need a health card while you wait for your physical card, you can get a digital health card.
- You can apply for the medical AETNA digital card 7 business days after the last day of your enrollment period.
- Please reach out to the Deel team for instructions on how to obtain an AETNA digital medical card by submitting a request.
- For instructions on how to register for other carriers, please reach out to the Deel team and submit a request for the PEO Health Providers Contact Information table.
[ACCORDION] What do I do if I need care (emergency or non-emergency) and I don’t have a physical or digital card yet?
- In case of emergency while you still have not obtained a physical or digital card, please contact your Deel team or fill out this form.
- As long as the date of care is past your start date, you can make a claim as your benefits are effective since your start date. You will need to pay for the services upfront and can contact your respective carrier to start the reimbursement process.
- Register with your carrier and contact them to make a claim for reimbursement.
- Instructions on how to register for or book appointments are available below.
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Where to find your Group ID number
You may be asked for your Group ID number upon registration. Please reach out to the Deel team and submit a request for the PEO Carrier Contacts and Information table. You can then look up your carrier, benefit type and corresponding plan to identify your Group ID number.
How to contact or register with the various carriers
Please reach out to the Deel team and submit a request for the PEO Health Providers Contact Information table.