If you’re experiencing an issue, like device trouble, access problems, or software errors, you can submit a 24/7 Tech Support request directly in Deel.
This helps our support team investigate faster and keep all updates in one place.
How to Create a 24/7 Tech Support Request
- From your homepage, click the Workspace icon and select the Deel IT tab
- Click Request, followed by Support
3. Enter the request details, such as:
- Request type
- Describe the request
- Set urgency
- Add supporting files (optional)
4. Review, confirm, and click Create Request
Tracking Your Request
Once your request is created, you can view it in the Communication Center > Deel IT.
You can also access it directly from the Deel IT tab.
Click the request to view all related information, including the support conversation. You can also close the request if needed.
Frequently Asked Questions
[ACCORDION] How long will it take to receive a follow-up on my request?
Once your request is submitted, our support team will follow up as soon as possible. Response times may vary depending on request volume and issue complexity.
[ACCORDION] What should I do if my request isn’t solved? Can I involve my organization?
Deel IT operates with defined SLAs. Reach out to your IT Manager in case an issue hasn’t been solved within a reasonable timeframe for troubleshooting.
[ACCORDION] What happens after my request is resolved?
Once marked Resolved, the request is closed. If the issue continues, you can reopen the conversation (if available) or submit a new one referencing the previous one (using the Request ID).
[ACCORDION] I can't find the 24/7 Tech Support option. Where do I request support?
The 24/7 Tech Support feature isn't in Communication Center, it's a standalone widget on your IT Overview page. You can request support in two ways:
Option 1: Submit a request through Deel
- Go to IT > Overview and click the Request button
Option 2: Email the support team
- General requests: it.helpdesk.support@deel.com
- Escalations: it.helpdesk.escalations@deel.com
If you're an admin: Make sure your team members have 24/7 Tech Support licenses assigned. For step-by-step instructions, see Managing 24/7 Tech Support Licenses in the Help Center.