Deel’s 24/7 Tech Support allows you and your team to raise IT support requests directly from the Deel platform and track progress from submission to resolution.
This is the fastest way to get help with issues like device troubleshooting, software access, account problems, or urgent IT requests.
With 24/7 Tech Support, you can:
- Track all the requests’ status and updates in one place
- Submit a support request anytime (24/7), for you or on behalf of your team
- Attach screenshots or files to help our team investigate faster
- Review key performance indicators such as request volume and resolution speed
How to Raise a 24/7 Tech Support Request
To raise a request, for you or on behalf of one of your organization’s users, simply follow these steps
- From the homepage, select Deel IT in the navigation bar
- Select 24/7 Tech Support
- Select Create Request (top right corner)
- Fill in the required details, such as:
- Requester - who is the request for, and who can see the request
- Request details - request type, description, and urgency of the request, and add support files if needed.
- Review and submit the request
✅ Once submitted, your request is created and assigned to our team for review.
Tracking Request Status and Updates
After submitting the request, you can track it from the Requests tab.
From there, you can:
- View all your submitted requests, their status, who submitted, and more
- Open a request to see:
- The request details
- Any attachments
- Support conversation
- Attachments and request details
Your request may show one of the following statuses:
- Open – request received and waiting to be reviewed
- In progress – our team is actively working on it
- On hold – we need more information from you
- Closed – request has been completed and closed
Frequently Asked Questions
[ACCORDION] Is there a fee to use 24/7 Tech Support?
24/7 Tech Support is a paid feature in the Deel IT catalog of Software Services, priced at $99 per user per month. Get in touch with our team to learn more.
[ACCORDION] Who can submit a 24/7 Tech Support request?
Currently, everyone in the organization will be able to submit 24/7 Tech Support requests, provided the service is enabled.
[ACCORDION] Is Tech Support really available 24/7?
Yes! Requests can be submitted at any time, and the support workflow is designed to provide coverage around the clock.
[ACCORDION] What should I do if my issue is urgent?
When creating a request:
- Select the most relevant category
- Clearly mark the issue as urgent in the description
- Include what is blocked (e.g., “cannot access laptop”, “locked out of account”)
[ACCORDION] What happens after my request is resolved?
Once marked Resolved, the request is closed. If the issue continues, you can reopen the conversation (if available) or submit a new one referencing the previous one (using the Request ID).