Overview
When clients or workers need IT support for hardware/software issues or other technical concerns Deel offers a 24/7 support system as part of Deel IT. All clients and workers who are subscribed to 24/7 Tech Support can make requests to the IT team.
This provides a seamless and efficient way for clients to raise support issues within the Deel IT platform, ensuring prompt resolution by the Deel IT IT team
Deel IT’s 24/7 Managed IT Support lets you extend your IT support coverage to anywhere in the world, covering:
- End-user technical issues
- General IT questions
- General IT admin queries
- Account provisioning
- Account de-provisioning
- IT system issues
How to submit an IT support ticket:
Step 1 - Login into Deel home
Step 2 - Click on the Help icon
Step 3 - Click Tech Support
The organization must be subscribed to 24/7 tech support in order to see this option. Fill in the tech support form to submit an issue to Deel's IT team, then Submit.
The Deel IT IT team is notified, reviews the issue, and provides updates via email and Slack.
Step 4 - Wait for further instruction from Deel's IT team
Once ticket is submitted, this is escalated to the Deel IT Team via slack and email. A Confirmation email is sent with ticket details to the client.
Step 5 - Wait to be contacted by the Deel IT team.
Frequently Asked Questions
[ACCORDION] How much does 24/7 tech support cost?
$99 per person/per month (Minimum 10 users)
*Volume discounts apply access to platform is needed (10 USD)
[ACCORDION] What is not included in 24/7 IT Support?
IT Consulting
Project Management
IT architecture services
Building processes or systems from the ground up.
[ACCORDION] Do we support other apps other than CrowdStrike and JumpCloud?
Yes. For example, we can assist our customers with Microsoft 365, Goolge Workspace, Zoom and HubSpot via our 24/7 IT support service.
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