Here you will find frequently asked questions and other detailed information relating to our Employer of Record ("EOR"), the Master Services Agreement ("MSA"), and the Work Order Form ("WOF") documents.
What is a Master Service Agreement ("MSA")?
A Master Service Agreement (MSA) is a contracting agreement between Deel and the client. It establishes a series of conditions or terms common to all future hires and transactions based on a legal framework.
You will sign one MSA that will govern all your global EOR hires, anywhere in the world.
What is a Scope of Work ("SOW")?
The Scope of Work (SOW) is a document signed between Deel and the client, which details the work to be carried out by the employee. The outline defines all the information related to who, what, when, where, and how.
What is a Work Order Form ("WOF")?
The Work Order Form is part of the updated 2024 MSA, whereby clients acknowledge the work of their EORs (and COR contractors) via this new form. This WOF replaces the need for the client to sign a new SOW for each and every EOR hire; instead, they acknowledge the work ordered and click a button rather than having to sign.
This updated MSA reduces the workload on clients when they sign up for EOR or COR by eliminating the need to legally sign the SOW for each new contract.
From your Analytics tab, you can click on 'Reports' and search for Work Order forms and see all the information in one report.
What does "Exclusivity" mean?
The client gives exclusivity to Deel to act as an employer of record.
Can I make adjustments to the MSA?
Adjustments are subject to our legal counsels' discretion. Let us know what specific information you want to change, and we'll consider the amendment. We strongly recommend requesting any change before any party signs the contract.
Intellectual Property Protection (IPP)
Deel assigns all intellectual property created under the employment agreement to itself, and then assigns that IP to the client in the MSA.
What if I pay late?
Late payments may incur fees which are linked to the US Prime Lending Rate and are according to the client’s specific MSA. Clients may access their MSA, which specifies their late payment terms, on the Deel platform at any time.