Deel Speed is one of our key values at Deel. We pride ourselves on being proactive and quick to respond.
This guide will help connect you with the right team when you need it. You can also check out our Help Center for articles about our features and answers to common questions.
Overview
Please select a team to learn more
| Deel Team | Which users do they support? |
|
|
|
|
|
|
|
|
|
|
|
|
Customer Support Team
Who is the Customer Support Team?
The Customer Support Team is dedicated to providing the entire Deel customer community with the best answers at speed. The team consists of experts who have inside-out knowledge of the Deel platform.
Which users do they support?
Clients, employees, and contractors
What are some examples of topics that they support?
- General questions or immediate assistance with using the platform
- Technical issues
- Payment issues
- Account verification
- Email changes for account holder
- Deel card information and approval
- 2-factor authentication assistance
How to contact them?
24/7 live chat with customer support agents or through this help form if you have additional questions!
Expected response time
2 minutes or less via chat, and 8 hours or less via email.
Sales Team
Who is the Sales Team?
The Account Managers support existing clients with pricing, discounts, and managing strategic global expansion plans
Which users do they support?
Clients
What are some examples of topics that they support?
- Pricing or discounts
- Strategic global expansion plans
How to contact them?
Email your Account Manager or Account Executive and keep your Onboarding Manager or Customer Success Manager in CC
Expected Response Time
1 business day
Customer Onboarding Team
Who is the Customer Onboarding Team?
The Customer Onboarding Team is dedicated to ensuring new clients have a successful start using Deel’s platform. The team guides clients through setting up initial contracts and completing their first payroll cycle. Once onboarding is completed, some clients are transferred to our Customer Success team.
Which users do they support?
Clients
What are some examples of topics that they support?
- Initial training and education on using the Deel platform
- Onboarding your first team on Deel (contractors and full-time employees)
- Ensuring successful completion of your first payroll cycle with Deel
How to contact them?
Send an email to your Client Onboarding Manager.
Expected Response Time
1 business day
Customer Success Team
Who is the Customer Success Team?
The Customer Success Team serves as a partner for clients in achieving their goals and desired outcomes with Deel. After the initial payroll cycle and deployment, some clients may be assigned to a Customer Success Manager who will help clients optimize and leverage their Deel usage.
Which users do they support?
Clients
What are some examples of topics that they support?
- Deel best practices
- Adding new contractors or full-time employees to the Deel platform
- Strategic advice on your business’ global expansion
How to contact them?
Send an email to your Customer Success Manager. If you don't have one, Contact us 24/7 and we’ll be happy to assist you!
Expected Response Time
1 business day
Employee Experience Team
Who is the Employee Experience Team?
The Employee Experience Team consists of HR experts for a specific country or region. An Employee Experience specialist supports our Employees of Record by Deel in getting onboarded and managed successfully.
Which users do they support?
Employees hired through Deel
What are some examples of topics that they support?
- Employee onboarding (Onboarding process, employee agreements, enrolments, etc.)
- Country-specific questions
- Active employee management
- Employee offboarding process
How to contact them?
Contact us 24/7. If you reach out via live chat about an Employee Experience question, the support team will forward your request accordingly.
Expected response time
1-2 business days