Deel Speed is one of our key values here at Deel. We pride ourselves on being proactive and quick to react.
On your journey with Deel, you will probably be in touch with several of our teams. We want to make sure you have a clear idea of who to contact if you need help with a particular issue and how long they will need to get back to you. Additionally, we advise checking our Support Hub first for immediate answers to frequently asked questions.
Overview
Please click on the team for additional information
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A deep dive into each Deel Team
Customer Support Team
- Who is the Customer Support Team? The Customer Support Team is dedicated to providing the entire Deel customer community with the best answers at speed. The team consists of experts who have inside-out knowledge of the Deel platform.
- Which users do they support? Clients, employees, and contractors
- What are some examples of topics that they support?
- General questions or immediate assistance with using the platform
- Technical issues
- Payment issues
- Account verification
- Email changes for account holder
- Deel card information and approval
- 2-factor authentication assistance
- How to contact them? 24/7 live chat or email support@deel.com
- Expected response time: 2 minutes or less via chat, and 2 hours or less via email.
Sales Team
- Who is the Sales Team? The Account Managers support existing clients with pricing, discounts, and managing strategic global expansion plans
- Which users do they support? Clients
- What are some examples of topics that they support?
- Pricing or discounts
- Strategic global expansion plans
- How to contact them? Email your Account Manager or Account Executive and keep your Onboarding Manager or Customer Success Manager in CC
- Expected Response Time: 1 business day
Customer Onboarding Team
- Who is the Customer Onboarding Team? The Customer Onboarding Team is dedicated to ensuring new clients have a successful start using Deel’s platform. The team guides clients through setting up initial contracts and completing their first payroll cycle. Once onboarding is completed, some clients are transferred to our Customer Success team.
- Which users do they support? Clients
- What are some examples of topics that they support?
- Initial training and education on using the Deel platform
- Onboarding your first team on Deel (contractors and full-time employees)
- Ensuring successful completion of your first payroll cycle with Deel
- How to contact them? Send an email to your Customer Onboarding Manager.
- Expected Response Time: 1 business day
Customer Success Team
- Who is the Customer Success Team? The Customer Success Team serves as a partner for clients in achieving their goals and desired outcomes with Deel. After the initial payroll cycle and deployment, some clients may be assigned to a Customer Success Manager who will help clients optimize and leverage their Deel usage.
- Which users do they support? Clients
- What are some examples of topics that they support?
- Deel best practices
- Adding new contractors or full-time employees to the Deel platform
- Strategic advice on your business’ global expansion
- How to contact them? Send an email to your Customer Success Manager. If you don't have one, send an email to support@deel.com.
- Expected Response Time: 1 business day
Employee Experience Team
- Who is the Employee Experience Team? The Employee Experience Team consists of HR experts for a specific country or region. An Employee Experience specialist supports our Employees of Record by Deel in getting onboarded and managed successfully.
- Which users do they support? Employees hired through Deel
- What are some examples of topics that they support?
- Employee onboarding (Onboarding process, employee agreements, enrolments, etc.)
- Country-specific questions
- Active employee management
- Employee offboarding process
- How to contact them? Send an email to employee.experience@deel.com. If you reach out via live chat about an Employee Experience question, the support team will forward your request accordingly.
- Expected response time: 1-2 business days