HiBob integration guide for EOR Employees and Direct Employees – Deel

This guide explains how clients with EOR Employees and Direct Employees can connect their HiBob directory to Deel. The integration is a one-way sync from HiBob into Deel.

If you have Global Payroll direct employees, you can check the dedicated article.

Before you begin

To successfully set up the HiBob integration, you’ll need:

A user with an admin role on Deel
A user with configured permissions on HiBob

Step 1. Connect to HiBob

1. Go to More > Apps > Hibob.

2. On the Hibob page, click Connect Hibob.

3. In the Hibob credentials step, enter the ID and Token that you retrieved when configuring the Hibob permissions, then click Continue.

4. In the Notification settings step, enter the details of the person receiving notifications for the integration, then click Complete setup.

The integration is now connected and you can start to configure the integration.

Step 2. Set up the EOR Time off plugin

This plugin syncs your direct employees' time off logged in HiBob to Deel, making HiBob the source of worker time-off reporting.

Each plugin requires specific permissions to be assigned to the Hibob service user to work.

To set up the time off plugin:

From the HiBob integration page, go to the Plugins tab.
On the EOR Time off sync plugin, click Enable.
On the About Time off plugin step, read the setup information and click Continue.
On the Match time off step, click Matched.
On the Time off type matching page, match Deel to HiBob time offs and click Update.
Click Enable plugin.

The time off plugin is configured and logged direct employee time off will begin syncing.

Frequently asked questions (FAQs)

[ACCORDION] How can a match between Hibob and Deel user profiles be done?

Matching Deel and HiBob users is a critical step for the integration because data is synced only for matched profiles. The integration matches profiles by checking the user's email address. If the email provided in Deel matches a HiBob profile's email, the two users are linked.

If any users in Deel cannot be located in HiBob, it is usually because a matching profile cannot be found in HiBob. To resolve this issue, ensure that all users in Deel have a corresponding user profile in HiBob, with the same email address stored in Deel.

[ACCORDION] How often will the integration sync?

The integration will sync daily, at 12 noon GMT.

[ACCORDION] Does the integration sync balances?

No, the integration does not sync or reconcile balances.

[ACCORDION] Why are there discrepancies in balances between the two systems?

Discrepancies can arise if the total allowance in the HRIS system differs from that in Deel. To resolve this, ensure that the HRIS policy is aligned with Deel's. If alignment isn't possible, contact the assigned Customer Success Manager (CSM) to discuss adjusting Deel’s contracts to better fit the company's policy where feasible.

[ACCORDION] Why are the total allowances not the same in both systems?

The HRIS system may have PTO policies that differ from those in Deel, potentially leading to variations in accrual logic. As Deel cannot automatically align external systems to our policies, any necessary adjustments must be made manually to ensure consistency.

[ACCORDION] How are data sync errors resolved?

[ACCORDION] Does the HiBob integration sync salary changes of EOR employees from HiBob into Deel?

No, the HiBob integration does not sync salary changes of EOR employees from HiBob into Deel.

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