Got questions about onboarding Direct Employees-Payroll? We have answers. This article explains some of the most common queries from clients using Deel's Global Payroll product.
[ACCORDION] How do workers sign up to Deel?
We will send a welcome email with an activation link.
We will also send multiple email reminders to the employee before the onboarding due date.
See an example below:
[ACCORDION] What does it mean to be onboarded?
An onboarded worker has either completed all required onboarding tasks or withdrawn their first payment.
Because Global Payroll direct employees do not withdraw money via Deel, they will only be considered onboarded only when they have successfully completed the onboarding checklist.
The employee will have to upload country-specific compliance documents like tax documents, banking details, employee forms, and more.
A newly onboarded employee will remain visible in the client's Tracker tab for 30 days after onboarding, after which they will move to the People list.
[ACCORDION] What are the onboarding statuses?
DRAFT - a contract or agreement is being drafted, but the worker has not yet been invited to Deel
PENDING INVITE - The contract or agreement is ready for signature, but the worker has not yet been invited to Deel.
INVITED - The worker has been invited to create an account on Deel
ONBOARDING - The worker has activated their Deel account and is currently onboarding
ONBOARDING AT RISK - The worker has not completed the onboarding checklist and is at risk of missing their start date within the next week. We recommend checking in with them to see that everything is ok.
ONBOARDING OVERDUE - The worker missed their onboarding deadlines or their original start date. We recommend checking in with them or considering cancelling the agreement.
READY TO START - The onboarding checlist has been completed, and the worker is ready to begin when the start date arrives
ACTIVE - The start date has arrived and the worker is actively working
[ACCORDION] Can clients invite more than one worker at a time to onboard via Deel?
Yes, clients can invite several workers to Deel at once from the Onboarding Tracker. To invite several workers, follow these steps:
- Select Tracker from the menu on the home page and select the Onboarding Tab.
- Under Bulk Actions, select Send Invitation
- All workers with the status PENDING INVITE will be listed. (Use the filters to further refine the list as needed.)
- Use the checkbox(es) to select multiple or All recipients. Then click Send Invitation.
- Confirm the email address the message should send to (Work or personal)
- Select Send
[ACCORDION] What is the difference between an employment agreement Contract Start Date and Deel Payroll Start Date?
The employee agreement Contract Start Date is the date agreed upon date between the client and the employee for when their engagement with the company starts.
The Deel Payroll Start Date is the first date for which payroll will be processed for the employment contract.
Example Scenarios:
The employee started at the company before the company joined Deel as a customer.
- The Contract Agreement Start Date is the day (in the past) when the employee started to work for the company.
- The Deel Payroll Start Date is the first day of the first payroll cycle managed by Deel.
The employee starts to work for the employer after the company joins Deel as a customer.
- The Contract Agreement Start Date is the start date written on the contract.
- This time the Deel Payroll Start Date is the same as the Contract Agreement Start Date because the payroll for this employee will be managed by Deel from the beginning of their contract with the employer.
[ACCORDION] Will clients be able to see cancelled contracts?
Employees with cancelled contracts remain in the Tracker tab for seven days after their scheduled start date. After this, clients can find them in the People list under the 'ended' hiring status.
[ACCORDION] What if a direct employee isn't onboarded before the payroll cut off date?
Direct employees should complete onboarding by the date listed on the platform.
If the employee is not fully onboarded on time, then it may be necessary to push their start date forward and delay their first payday.
[ACCORDION] Can clients change the employment country before the worker is onboarded?
No, once the Global Payroll Direct Employee contract is created, clients can not change the employment country on the platform even if the worker is still onboarding. Please contact us for further assistance.
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