We ask all our customers to keep not only the manufacturer packaging, but also the shipping packaging that equipment was delivered in.
When we need to arrange a collection for your rented equipment, should it be for repair or at the end of a contract, the equipment must be packed in the packaging it arrived in to avoid any damage in transit.
In this article
[ACCORDION] Why you should keep your boxes
We understand that keeping boxes for multiple pieces of equipment may be inconvenient, but there are several reasons that we ask our customers to do this:
- The collection process is much smoother, faster and more cost effective.
- Equipment must be packaged properly to ensure that no damage occurs in transit.
- If you are unable to supply the original packaging for the collection, you would have to source adequate packaging directly, if not possible, we will supply when available and charge a flat fee to your organisation. include packaging instructions in all collection communications to ensure a smooth arrival and to prevent any potential damage during transit.
[/ACCORDION]
Packaging process and instructions
To ensure your equipment arrives safely and undamaged, please follow these instructions carefully.
Failure to adhere to the packaging guidelines may result in equipment being damaged in transit. We will not be able to pursue a claim with the carrier if items are insufficiently packed, and your Organisation may be charged for damaged items.
- How to pack your items
- How to affix labels correctly
- Important reminders for a smooth collection
- Examples of how not to pack items
How to pack your items
Scenario 1: Packing instructions for laptops and other small devices with
original manufacturerʼs box and shipping box.
1. Power off the laptop and disconnect any peripherals, such as chargers or USB devices.
2. Place your device inside the original manufacturerʼs packaging,ensuring all protective inserts (e.g. foam or padding) are intact.
3. Secure the manufacturerʼs box inside a larger shipping box. Use additional padding materials (e.g. bubble wrap or scrunched up paper) between the boxes to prevent movement (see example
below)
4. Proceed to Sections 2 and 3 to label and seal the box for collection.
Scenario 2: Packing instructions for laptops and other small devices without the original manufacturerʼs box or shipping box
a. Inform us if you do not have sufficient packaging
- Please let us know via the collection survey form if you do not have sufficient packaging (e.g missing the manufacturer box, shipping box or both). If you made a mistake when
completing the collection form, kindly inform us via email once the logistics team reaches out to initiate the collection process. - We will send you appropriate packaging materials, which may vary depending on your location:
○ UK: You may receive a box with an airbag, bubble wrap, and paper.
○ EU/EEA: You may receive bubble wrap and paper.
○ US: You may receive bubble wrap only.
○ Other Regions: Packaging will vary depending on our supplier in those regions.
[ACCORDION] How to pack laptops without original packaging
1. Power off the laptop and disconnect any peripherals, such as chargers or USB devices.
2. Pack the cables separately (wrap them in bubble wrap or paper).
3. Wrap the laptop in the protective materials we provide, such as bubble wrap or an airbag. Refer to the example pictures below.
4. Place the wrapped laptop inside the shipping box.
5. Ensure the cables or any sharp edges do not touch the laptop screen.
6. Fill any remaining empty space in the box with scrunched-up paper or bubble wrap to prevent movement.
7. Securely close and seal the box with strong tape.
[/ACCORDION]
[ACCORDION] How to pack monitors
With manufacturer packaging
1. Disconnect any cables and detach the monitor stand, if applicable.
2. Place the monitor in its original packaging, ensuring the protective materials are securely in place.
3. Place the cables and monitor stand in their designated slots within the manufacturerʼs packaging to prevent movement during transit.
4. Pay extra attention to protect the screen surface, ensuring that wires or cables do not touch the screen.
Without manufacturer packaging
1. Please let us know via the collection survey form if you do not have the original brand box or youʼre unable to pack the monitor sufficiently. If you made a mistake when completing the collection form, kindly inform us via email once the logistics team reaches out to initiate the collection process.
2. Wrap the monitor in bubble wrap – pay extra attention to protect the screen surface by ensuring that wires or cables do not touch the screen.
3. Individually wrap the cables and monitor back/stand in bubble wrap and place them in the shipping box away from the screen.
4. Fill any gaps in the box with scrunched-up paper or bubble wrap to prevent movement during transit.
5. Securely close and seal the box with strong tape
[/ACCORDION]
[ACCORDION] How to pack accessories like keyboards, mics, headsets and other small peripherals
1. Please let us know via the collection survey form if you do not have the original brand box or youʼre unable to pack the monitor sufficiently. If you made a mistake when completing the collection form, kindly inform us via email once the logistics team reaches out to initiate the collection process.
2. Wrap the monitor in bubble wrap – pay extra attention to protect the screen surface by ensuring that wires or cables do not touch the screen.
3. Individually wrap the cables and monitor back/stand in bubble wrap and place them in the shipping box away from the screen.
4. Fill any gaps in the box with scrunched-up paper or bubble wrap to prevent movement during transit.
5. Securely close and seal the box with strong tape
[/ACCORDION]
How to affix labels correctly
To fix labels correctly:
1. Remove any existing shipping labels from the outer box to prevent misrouting.
2. Affix the pre-paid shipping label we have provided to the outer box.
3. Ensure the label is fully visible, flat, and not bent at the corners,if possible.
Important reminders for a smooth collection
1. Ensure all accessories (e.g. cables, power adapters) are included in the box.
2. Tape the package generously, especially around the edges, to secure it during transit.
3. If possible, take a picture of the box and its contents before sealing it. Keep this photo for at least 30 days after the collection date.
Examples of how not to pack items
The images below are examples of how not to pack items: