If you would like an item to be collected, please reach out to your Hofy manager who can request this on the Hofy platform. If you are a Hofy manager, you can request a collection directly in the Hofy platform using the collection options feature.
[ACCORDION] I requested a collection. What do I do now?
Once you've let your Hofy manager know that you would like to arrange a collection, they will request that for you in the platform. Please note that this is at the discretion of your Hofy manager. Be sure to advise your Hofy manager of any specific availability requirements you may have prior to the collection being requested.
If a collection has been submitted, you will receive a collection survey. Please submit this survey at your earliest convenience so our Logistics team can arrange the collection of your equipment. The survey will ask you to confirm your address information, packaging requirements, access to print shipping labels and scheduling availability.
It is important to note that the collection survey only allows for the collection to be booked one month ahead. Should you need to book beyond the one month window, you will need to reach out to Hofy support via our web widget or email for further assistance.