When ordering devices in our new customisable unbundled model, whether you are renting or purchasing, you'll have the option of adding an extended warranty.
With all device orders, a one year manufacturer's warranty is included with our store fee. If you choose to add on an Extended Warranty, you'll have the option to do so if you've selected a subscription of 24 or 36 months or have opted to support purchased devices with a 24 or 36 month global hardware support package.
The Extended Warranty is still valid even if you added the extended warranty with Hofy before the migration to Deel IT.
The Extended Warranty applies to hardware faults only and does not cover user damage.
[ACCORDION] Extended Warranty pricing
Our Extended Warranty prices are set on a sliding-scale, based on a device's US list price before country multipliers are added. Prices are shown in USD equivalent, paid upfront and before applicable taxes and country multipliers.
[ACCORDION] How does the Deel IT Extended Warranty differ from AppleCare?
To start, AppleCare is available in only 54 countries, where our Extended Warranty is available in each of the 120+ countries we deliver to. Apple’s warranty is limited, and hardware repairs like battery, camera, pixel defects, etc., are not covered for free, and you may be subject to a small fee.
Additionally, the repair process with Apple can be time-consuming, and their tech support is limited to 90 days, unlike our 24/7 support. If you’re hiring someone internationally, the entire repair management process with Apple can be challenging, costly, and may cause significant downtime for your employees waiting for repairs.
With Deel IT, regardless of the team member’s location, you’ll have access to 24/7 hardware support, our fully-managed repair service, guaranteed repair time, and covered logistics costs for repairs.
[ACCORDION] What happens when there is user damage to a device?
We seek the cooperation of our users to provide us with the most accurate information regarding the damage, which will allow Deel IT technicians to advise organisation managers on the best course of action to avoid unexpected charges. Once a repair has commenced, any additional user-caused damages identified during the repair process that were not communicated prior will be incurred by the organisation.
It will be up to your organisation's discretion whether to pass that expense along to the team member in a manner compliant with your internal policies.