The Deel Expense Card allows employees to make business-related purchases directly from their employer-funded expense balance. This eliminates the need for out-of-pocket spending and reimbursement requests.
This article explains how clients can set up the Deel Expense card.
Before Starting
To successfully set up the Deel Expense card, you'll need to have an organization admin role on Deel.
We also recommend checking out our article on How the Deel Expense Card works.
Activating the Deel Expenses Card
Clients can activate the Deel Expenses Card via the Finance icon and clicking the Expense Card tab. From there, click Activate Now.
Once they have read and agreed to the terms and conditions, the feature will be enabled. Clients can then issue cards to employees, monitor transactions, set budgets, and more.
Issuing the Expenses Card
- Go to Finance > Expense Card
- Select the Workers tab
- Click Issue Card
- Next to Virtual Card and/or Physical Card, click Select to assign the card type to each worker
- Click Continue to set the budget
Important: At this stage, the client has only granted access and selected a card type for the employee; the card is not yet issued. For the card to be issued, the following steps must be completed:
- Client grants access.
- Client pays the fee invoice.
- Employee follows the Request Card flow and submits proof of address (and delivery address for physical cards).
- Once the fee is paid and the proof of address is approved, the card will be issued automatically.
Notifications and Status
Once the card is dispatched, the employee receives an email notification. A tracking link will also appear in a banner in their Deel app.
After the card has been issued and the employee’s status is marked as Active, clients can view the issued card type by clicking on the employee in the Workers tab.
Monitor Transactions & Manage cards
1. Under the Overview tab: Track budgets, approvals, and spending insights, and add funds when needed.
2. Under the Cards tab: View card activity, issue new cards, adjust budgets, or freeze/cancel existing cards.
3. Under the Spend Control tab: Clients can set controls for activity dates, authorized currencies, merchant categories, and more. By clicking View under each category, they can activate or deactivate options and assign them to specific workers.
Top up balance
1. Go to Expense Card tab and click Top-up balance under Expense Card Balance.
2. You’ll be redirected to EOR Expense Card under Billing & Payments.
3. Enter the amount you want to fund and generate a funding statement.
4. Complete the payment, and once processed, your balance will be updated.
Withdraw funds
1. Go to Organisation Settings → Billing & Payments → EOR Expense Card.
2. Click Withdraw and select a withdrawal method.
3. Enter the amount and confirm the withdrawal.
Once processed, the funds will be transferred to your selected method.
Frequently Asked Questions (FAQs)
[ACCORDION] How do I issue a Deel Expense Card to my employees?
To enable an Expense Card for your employees, go to Expense Card > Cards and click Issue Card. Employees will then need to request a card from their Deel app by submitting proof of address and completing verification. Once approved, they will receive a virtual card linked to their available balance.
[ACCORDION] Can I set spending limits for employees?
Yes, you can allocate specific amounts to each employee. Transactions exceeding their assigned balance will be declined.
[ACCORDION] How do I top up the Expense Card balance?
Go to Expense Card > Overview and click Top-up balance. This will redirect you to Billing & Payments > EOR Expense Card, where you can enter the amount and generate a funding statement. Once the payment is processed, the balance will be updated.
[ACCORDION] Can I withdraw unused funds from the Expense Card balance?
Yes, you can withdraw funds under Organisation Settings > Billing & Payments > EOR Expense Card. Click Withdraw, select a method, and initiate the withdrawal.
[ACCORDION] Are there any fees associated with the Expense Card?
The fees for the expenses card are:
- Virtual card: $5 per employee
- Physical card: $10 + shipping fee per employee
- Non-USD transaction fee: 1.5%
[ACCORDION] Can I revoke or freeze an employee's card?
Yes, you can freeze or cancel an employee’s card at any time. Navigate to Expense > Expense Card, select the employee(s), and choose Freeze Card or Cancel Card.
[ACCORDION] How does Deel handle disputed transactions or fraud cases?
If a transaction is disputed or appears fraudulent, please contact Deel Support, and we will raise a dispute. For unauthorized transactions, immediately freeze or cancel the card and move any remaining funds. Disputes must be filed within 120 days of the transaction date.
[ACCORDION] Where can I find invoices for Expense Card transactions?
Invoices can be found under Organisation Settings > Billing & Payments > EOR Expense Card.
[ACCORDION] Is there a physical card option for my employees?
Yes! We support both physical and virtual cards.