When a tax return fails to file, it’s usually due to missing information, outdated credentials, or conflicting data at the tax agency. This guide explains the most common filing errors and the steps you need to take to resolve them.
Most resolutions fall into one of two categories:
Actions you need to complete directly with the tax agency, or
Updates you need to make in your Deel account so we can reattempt the filing.
After completing the required action, please notify your CSM so we can reprocess your return without delay.
Common Filing Errors and How to Resolve Them
Below are the most common errors clients encounter and the exact steps to fix them.
[ACCORDION] Already Filed
This error usually appears when a return has already been submitted to the agency, often by your previous payroll provider, before Deel attempted to file.
How to resolve:
Contact your previous payroll provider to confirm whether they filed the return.
If they did, request a copy of the original filing and share it with Deel. We will submit an amended return if needed.
If the agency issues any refunds, do not accept or cash them until Deel validates the credit.
[ACCORDION] FEIN / Account ID Mismatch
This means the business information on the return does not match what the tax agency has on file.
How to resolve:
Contact the state agency and confirm your FEIN or account ID.
Update any incorrect details with the agency.
Inform your CSM once corrected so we can reattempt the filing.
[ACCORDION] Inactive Account
Your tax account is not active at the agency, which prevents the filing from going through.
How to resolve:
Contact the tax agency directly to reactivate your account.
Once reactivated, notify your CSM so we can resubmit the return.
[ACCORDION] Incorrect Frequency
The filing frequency stored in your Deel account (e.g., monthly, quarterly) does not match the frequency required by the tax agency.
How to resolve:
Log in to your Deel account and navigate to Organization settings > Click on "Entities" > Select your US Payroll Entities > Go to the Global Payroll Tab > Review the "Registrations" section.
Update the correct filing frequency.
If you're unsure of the correct frequency, contact the agency to confirm.
Notify your CSM once the update is complete.
[ACCORDION] Missing TPA – Missing PIN
Some states require a PIN to authorize Deel as your third-party administrator. This PIN is typically included in your state new-hire packet.
How to resolve:
Locate the PIN from your new-hire documents.
If you cannot locate it, contact the state agency for assistance.
Share the correct PIN with your CSM so we can reattempt the filing.
[ACCORDION] Missing TPA Access
Deel cannot submit the filing because our TPA (third-party administrator) access has not been approved.
How to resolve:
Log in to the agency website and approve Deel’s TPA access request.
Assign Deel Editor or Administrator permissions, if applicable.
Notify your CSM once access has been granted.
[ACCORDION] Missing or Invalid Account Number
The tax account number stored in your Deel account is missing or incorrect.
How to resolve:
Log in to your Deel account and navigate to Organization settings > Click on "Entities" > Select your US Payroll Entities > Go to the Global Payroll Tab > Review the "Registrations" section.
Update your active tax account ID.
If you're unsure of the correct ID, contact the tax agency.
Inform your CSM once your account has been updated.
[ACCORDION] Not Liable
The tax agency indicates that your business may not be liable for this tax type, or your account may be misconfigured.
How to resolve:
Contact the tax agency to confirm whether you are liable for the tax.
If you are not liable, request that your account be marked exempt until you become liable.
If you are liable, correct your account details with the agency.
Notify your CSM once the issue is resolved and let us know if you would like the filing reattempted.
[ACCORDION] Prior Period Filing(s) Missing
The agency is blocking your current filing because earlier returns have not been filed.
How to resolve:
Work with the agency to file any outstanding delinquent returns.
Once all prior filings are completed, notify your CSM so we can resubmit the current return.
After You Resolve the Issue
Once you complete the necessary steps:
Notify your CSM.
We will confirm that the issue is resolved.
Deel will reattempt the filing on your behalf as soon as the blocker is cleared.