This article explains how contractors in Colombia can set up and use Bre-B for instant, 24/7 withdrawals in COP, what the Bre-B Key is, and how to resolve common issues.

In this article

• What is Bre-B and Bre-b Key
• Add Bre-B as a withdrawal method
• Withdraw using Bre-B
• Fees, limits, and timing
• Statuses and notifications
• Troubleshooting
• FAQs
   

Before Starting

• You must own a valid Bre-B Key.
• The legal name on the Bre-B Key should match your Deel account.
• Enter the Bre-B Key values in the correct format:
  • National ID: numbers only
  • Mobile: Colombian format (+57 if requested)
  • Email: valid address
  • Document ID: the same as the one associated with your bank account.
• Minimums, maximums, and daily limits appear in-app before you confirm.
• Avoid typos to prevent delayed or failed payments.

What Is Bre-B, and What Is the Bre-B Key?

Bre-B is Colombia’s national instant payment system for real-time transfers between banks and digital wallets.

The Bre-B key is your payment key on the Bre-B network. It can be:

• Your Document ID

  - Cédula de Ciudadanía 
  - Tax Identification Number (Número de Identificación Tributaria)
  - Passport 
  - Foreigner ID Card (Cédula de Extranjería) 
  - Special Stay Permit (Permiso Especial de Permanencia)

• Your mobile number
• Your email address
• Your alias (if supported by your bank or wallet)

Choose the Bre-B key you actively use and ensure it is linked to your own bank or wallet.

Add Bre-B as a Withdrawal Method

1. From the Deel Home dashboard, or another page where the left sidebar is visible, select Finance. Confirm that the Finance menu expands and displays its related menu items.

1. Under the expanded Finance section, select Withdrawal methods. Wait for the page to load and confirm the page heading reads Withdrawal methods.

1. If an onboarding tour or promotional pop-up blocks the page, dismiss it using its X or by selecting Got it. In the main Withdrawal methods section, select Add method.

1. Confirm that the Add a withdrawal method form opens.

1. Select Regular currencies, then select Colombia as the recipient country and COP as the recipient currency.
2. Choose Bre-B (Instant). Select your Bre-B Key type (ID, mobile, email, or alias), enter the value, add a nickname, and select Save.

Tip

Confirm your Bre-B Key is active with your bank or wallet before saving it in Deel.

 

Withdraw Using Bre-B

1. In the left sidebar, select Finance to expand it, then select Transactions to begin a withdrawal. You can also return to Finance > Withdrawal methods and select your saved Bre-B method.
2. Enter the amount in COP and review any fees.
3. Confirm the withdrawal.
4. Funds typically arrive within seconds, 24/7.

If Bre-B is temporarily unavailable, you may use a standard bank transfer instead. Withdrawals may show as Pending for up to 60 minutes during network delays.

 

Manage saved Bre-B methods

You can view, edit, delete, or set a default Bre-B Key from the Finance icon > Withdrawal methods tab.

Fees, Timing, and Limits

Processing time

• Instant (seconds to a few minutes)
• Available 24/7 with no cutoff times

Minimum and maximum amounts

• Minimum: USD 5 or equivalent
• Maximum: COP 11,500,000 per withdrawal

Additional network or institutional limits may apply and are shown in-app.

Fees

• COP → COP withdrawals: Free (COP $0)
• USD/other currencies → COP: FX fee of $3.00 + 1.50% (applied by our provider)
• Your receiving bank or wallet may apply its own fees.
  
   

Payment Statuses and Notifications

Bre-B withdrawals may show:

• Success: Funds were delivered to your bank or wallet.
• Pending: Network delay. Usually resolves within minutes (up to 60 minutes).
• Failed: The payment was rejected.

You will receive both in-app and email notifications.

Contact Support if:

• A withdrawal stays Pending longer than 60 minutes, or
• It shows Failed without a clear explanation.
  
   

Troubleshooting

• Invalid Bre-B Key → Re-enter using the correct format.
• Name mismatch → Ensure your Bre-B Key matches the legal name on your Deel profile.
• Unsupported Bre-B Key type → Use national ID, mobile, email, or alias.
• Exceeded limits → Try a smaller amount or wait for your daily limit to reset.
• Network or bank downtime → Wait and try again later.
• Sent to an old mobile/email Bre-B Key → Contact your bank/wallet to update or reclaim funds before retrying.
• Withdrawal stuck in Pending → Wait up to 60 minutes; do not retry immediately.
  
   

FAQs 

[ACCORDION] Can I cancel a Bre-B withdrawal?

No. Instant payments cannot be canceled once submitted.

[ACCORDION] What if I used the wrong Bre-B Key?

Contact your bank or wallet immediately. Then withdraw again using the correct Bre-b Key.

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