This article explains how contractors in Colombia can set up and use Bre-B for instant, 24/7 withdrawals in COP, what the Bre-B Key is, and how to resolve common issues.

In this article

• What is Bre-B and Bre-b Key
• Add Bre-B as a withdrawal method
• Withdraw using Bre-B
• Fees, limits, and timing
• Statuses and notifications
• Troubleshooting
• FAQs
   

Before Starting

• You must own a valid Bre-B Key.
• The legal name on the Bre-B Key should match your Deel account.
• Enter the Bre-B Key values in the correct format:
  • National ID: numbers only
  • Mobile: Colombian format (+57 if requested)
  • Email: valid address
  • Document ID: the same as the one associated with your bank account.
• Minimums, maximums, and daily limits appear in-app before you confirm.
• Avoid typos to prevent delayed or failed payments.

What Is Bre-B, and What Is the Bre-B Key?

Bre-B is Colombia’s national instant payment system for real-time transfers between banks and digital wallets.

The Bre-B key is your payment key on the Bre-B network. It can be:

• Your Document ID

  - Cédula de Ciudadanía 
  - Tax Identification Number (Número de Identificación Tributaria)
  - Passport 
  - Foreigner ID Card (Cédula de Extranjería) 
  - Special Stay Permit (Permiso Especial de Permanencia)

• Your mobile number
• Your email address
• Your alias (if supported by your bank or wallet)

Choose the Bre-B key you actively use and ensure it is linked to your own bank or wallet.

Add Bre-B as a Withdrawal Method

1. Go to Finance > Withdrawal methods.
2. Click Add method.
3. Select Colombia and choose Bre-B (Instant).
4. Select your Bre-B Key type (ID, mobile, email, or alias).

4. Enter the Bre-B Key value and any required information.
5. Add a nickname, review the details, and click Save.

Tip

Confirm your Bre-B Key is active with your bank or wallet before saving it in Deel.

 

Withdraw Using Bre-B

1. Go to Finance > Withdraw Methods.
2. Choose your saved Bre-B method (or add one during withdrawal).
3. Enter the amount in COP and review any fees.
4. Confirm the withdrawal.
5. Funds typically arrive within seconds, 24/7.
   
    

If Bre-B is temporarily unavailable, you may use a standard bank transfer instead.

 

Manage saved Bre-B methods

You can view, edit, delete, or set a default Bre-B Key from the Finance icon > Withdrawal methods tab.

Fees, Timing, and Limits

Processing time

• Instant (seconds to a few minutes)
• Available 24/7 with no cutoff times

Minimum and maximum amounts

• Minimum: USD 5 or equivalent
• Maximum: COP 11,500,000 per withdrawal

Additional network or institutional limits may apply and are shown in-app.

Fees

• COP → COP withdrawals: Free (COP $0)
• USD/other currencies → COP: FX fee of $3.00 + 1.50% (applied by our provider)
• Your receiving bank or wallet may apply its own fees.
  
   

Payment Statuses and Notifications

Bre-B withdrawals may show:

• Success: Funds were delivered to your bank or wallet.
• Pending: Network delay. Usually resolves within minutes (up to 60 minutes).
• Failed: The payment was rejected.

You will receive both in-app and email notifications.

Contact Support if:

• A withdrawal stays Pending longer than 60 minutes, or
• It shows Failed without a clear explanation.
  
   

Troubleshooting

• Invalid Bre-B Key → Re-enter using the correct format.
• Name mismatch → Ensure your Bre-B Key matches the legal name on your Deel profile.
• Unsupported Bre-B Key type → Use national ID, mobile, email, or alias.
• Exceeded limits → Try a smaller amount or wait for your daily limit to reset.
• Network or bank downtime → Wait and try again later.
• Sent to an old mobile/email Bre-B Key → Contact your bank/wallet to update or reclaim funds before retrying.
• Withdrawal stuck in Pending → Wait up to 60 minutes; do not retry immediately.
  
   

FAQs 

[ACCORDION] Can I cancel a Bre-B withdrawal?

No. Instant payments cannot be canceled once submitted.

[ACCORDION] What if I used the wrong Bre-B Key?

Contact your bank or wallet immediately. Then withdraw again using the correct Bre-b Key.

[/ACCORDION]